Development of computer software featuring artificial intelligence for use in companies, hospitals and banks; Providing temporary use of non-downloadable software featuring artificial intelligence that transcribes and analyzes conversations, identifies people, predicts the needs of each particular case and processes the actions based on the context of each client journey; Providing temporary use of non-downloadable software featuring technology for enabling electronic communications within businesses and between businesses and their customers, all of the foregoing in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality