Digital media, namely, pre-recorded DVDs, downloadable audio and video recordings, and CDs featuring information related to custom marketing materials, news, social media information, corporate investment, and public relations; Downloadable computer software for encryption; blank digital or analogue recording and storage media; computers and computer peripheral devices; Downloadable computer operating system software; Telecommunications equipment, namely, fiber-optic transceivers, fiber optic repeaters, converters and optimizers, wave division multiplexers, free-space optics transmission systems, switches including Ethernet switches and routers, fiber-to-the-home and ethernet-over-VDSL access aggregators, terminators and repeaters, and remote presence management products, namely, switches, and console, alarm, sensor and power management devices; Downloadable computer software for use to take and dispatch calls and determine call-taker and dispatcher availability in the field of telecommunications; Computer hardware equipment and recorded software sold as a unit for use in a contact center for receiving and processing phone calls; Recorded software and computerized encoded electronic chip card containing programming, including instructional manuals for use as integrated computer application, used to facilitate call-taker and dispatcher ability to process telephone calls through increased access and networking to and from call taker and third-party databases; computer networking products, namely, downloadable software application and operating software and hardware in the nature of computer network hubs, switches, routers and computer networking access points all for connecting network switches to other network switches via IP-based and ISDN-based and TDM-based (time division multiplexing-based) network transport; downloadable middleware for middleware software solution for cloud computing that facilitates the distribution of notification messages to individuals or groups through communication devices; apparatus and instruments for recording, transmission, reproduction and processing of sound, images and data; telecommunication devices, namely, wireless and wire-line telecommunication telephone terminals in the nature of public and private emergency phone call apparatus; telecommunication devices and computer devices, software and databases, namely, portable telecommunication instant messaging devices, computer hardware and peripheral devices, downloadable databases in the field of telecommunications, and downloadable computer software, all for use in operating, managing, manipulating and analyzing electronic emergency networks and security networks, emergency information systems and person location systems; downloadable computer software for use in generating, updating, maintaining, and mapping wireless tower information and sector mapping data; downloadable software for enabling intelligent routing of digital files over various network protocols such as TCP/IP and ISDN; downloadable computer software and downloadable computer software platforms for performing workforce management, namely, for facilitating and monitoring scheduling; downloadable computer software for use in providing communications between businesses and their clients, between medical laboratories and medical offices and their patients and between schools and students or their parents, via traditional voice and fax communication lines, via wireless communications systems and via communication lines on global computer networks; computer hardware and downloadable software for speech synthesis, speech recognition, interactive speech and voice recognition, hosting services, managing infrastructure for speech applications and speech systems; downloadable computer software to facilitate integration and delivery of services for audio, video and data web casting, audio, video and data streaming over a global computer network, and conference calling; electronic voice and data controller for emergency response telephony systems intended for use by public safety professionals; downloadable electronic newsletters in the field of business, business topics, personal interests and professional interests; Recorded software in the nature of customer response software for searching, retrieving and delivering information; Downloadable computer software for analyzing interaction between a business and those communicating with the business, including analyzing interactive voice response systems and activities as well as other automated interactive response systems; Downloadable computer software for facilitating and reporting upon referral-based marketing; Downloadable computer software for mass communications in response to a crisis or emergency