Downloadable communications and computer applications software for facilitating telecommunication services, namely, for use in providing voice-over-internet protocol services for businesses; downloadable communications and computer applications software for the visual designer featuring an intuitive drag-and-drop solution to enable parties to create, design and manage multi-channel telecommunication workflows which integrate business processes with business communications in the nature of VOIP, instant and email messaging, social media postings; downloadable communications and computer applications software for creating and managing multi-channel communication workflows; downloadable communications and computer applications software for delivering a multi-channel experience, namely, for designing and management of multi-channel marketing campaigns across voice and messaging channels and third-party business applications; downloadable communications and computer applications software for providing telecommunications connections in order to facilitate consumer interactions in connection with marketing campaigns, technical support, self-service management and finance

Telecommunication services, namely, providing telecommunications connections to secured-access databases that assist third parties in managing their communications campaigns; intelligent network services for providing telecommunication capabilities to facilitate the ability to manage communications in the nature of providing telephone features, namely, call waiting, call identification, call forwarding, and message waiting; delivering a multi-channel experience for third party business applications, namely, providing capabilities for businesses with telecommunications features, namely, voice over internet protocol services, text messaging services, and email transmission services

intuitive drag-and-drop solution in the nature of online, non-downloadable software that enables parties to create, design and manage multi-channel telecommunication workflows which integrate business processes with business communications in the nature of VOIP, instant and email messaging, social media postings; telecommunication system design services, namely, creating multi-channel communication workflows; application service provider featuring software programs for use in management of third party communications campaigns; application service provider featuring software programs for the visual designer featuring an intuitive drag-and-drop solution to enable parties to create, design and manage multi-channel telecommunication workflows integrated with business processes with business communications in the nature of VOIP, instant and email messaging, social media postings; application service provider featuring software programs for creating and managing multi-channel communication workflows; application service provider featuring software programs for delivering a multi-channel experience, namely, for designing and management of multi-channel marketing campaigns across voice and messaging channels and third-party business applications; application service provider featuring software programs for technical support, self service management and finance, and creating marketing campaigns; providing online non-downloadable software to manage communication campaigns of third parties that provides telecommunication connections to a global computer network for use in facilitating consumer interactions in the nature of marketing campaigns distribution, accessing technical support, self-service transaction management and conducting financial transactions