Business management, personnel and human resources consulting services in the field of recruitment, staff and succession planning, performance management and evaluation, skill assessment, and competency evaluation of current and future personnel; psychometric testing services, namely, development and application of standardized, statistically based protocols for the quantitative measurement, profiling and analysis of cognitive and problem solving ability, psychological and personality traits, occupational competencies, aptitude, and work preferences, all for use in the recruitment, selection, placement, retention and professional development and enhancement of personnel; consulting and analysis relating to customer interaction and engagement and customer satisfaction