Electronic instructional, educational and teaching materials recorded on computer media, namely, books, booklets, handbooks, workbooks, course materials, presentation materials in the nature of visual and audio recordings for presenting information, brochures, pamphlets, manuals, guides and charts for training in the fields of customer service, client service, guest service, and visitor service; Downloadable video and audio recordings in the field of customer service

Printed instructional, educational and teaching materials, namely, books, booklets, handbooks, workbooks, presentation materials in the nature of printed presentation slides, printed website content and printed video screens for presenting information, brochures, pamphlets, manuals, guides and charts for training in the fields of customer service, client service, guest service, and visitor service

Business services, namely, design, development and analysis of tests for assessing professional competency in the fields of customer service, client service, guest service, and visitor service

Educational and vocational training programs, namely, conducting courses, seminars, visual and audio presentations and workshops in the fields of customer service, client service, guest service, and visitor service; Operation of a computer database, namely, providing an on-line computer database featuring training and information in the field of education regarding the instruction of customer service, client service, guest service, and visitor service; Providing a website featuring educational and vocational training, namely, providing online instruction in the fields of customer service, client service, guest service, and visitor service; Publication of educational and training materials, namely, periodicals, magazines, books, leaflets, journals, electronic magazines, manuals, printed matter, texts in the fields of customer service, client service, guest service, and visitor service; Production of audio and visual image recordings and videos in the fields of customer service, client service, guest service, and visitor service; Providing online non-downloadable video and audio recordings in the field of customer service; Education services, namely, developing, organizing and conducting qualifying training of service providers to promote conformity with established performance standards in the fields of customer service, client service, guest service, and visitor service

Accreditation standards testing and evaluation services, namely, testing and evaluation of skills and practices of service providers to determine conformity with established accreditation standards in the fields of customer service, client service, guest service, and visitor service; Testing, analysis and evaluation of service providers to determine conformity with established performance and accreditation standards in the fields of customer service, client service, guest service, and visitor service; Operation of a website, namely, providing a website that gives users the ability to access instructional, educational, teaching, training and examination materials; Operation of a website, namely, providing a website that gives users the ability to access accreditation tests and examinations; Operation of a website, namely, providing a website that gives users the ability to test and evaluate their skills and practices to determine conformity with established accreditation standards in the fields of customer service, client service, guest service, and visitor service, all concerning customer service, client service, guest service, and visitor service

Providing information and resources in the nature of audio, video and data files via the Internet, through online social networks and through email marketing in the fields of client service, guest service, and visitor service standards, practices and guidelines

Research and analysis, namely, analysis of customer, client, guest and visitor experiences for the purpose of identifying and developing best practices, standards and guidelines in the fields of customer service, client service, guest service, and visitor service