Software as a Service (SaaS) services featuring cloud-based computer software and software tools used by software providers to facilitate the onboarding of end user customers and to aid optimization of the end user experience; Software as a Service (SaaS) services featuring cloud-based computer software and software tools used by software providers to train end users on use of software programs; Software as a Service (SaaS) services featuring cloud-based computer software and software tools used by software providers to develop and deploy an onboarding user experience for end user customers of software programs; Software as a Service (SaaS) services featuring cloud-based computer software and software tools used by software providers to develop and deploy audio and visual in-app tours of software programs to enhance the user experience; Software as a Service (SaaS) services featuring cloud-based computer software and software tools used by software providers to develop and deploy audio and visual in-app training of software programs to end user customers; Software as a Service (SaaS) services featuring cloud-based computer software and software tools used by software providers to develop and deploy an onboarding user experience for end user customers of software programs to enhance the user experience and to gain end user customer insights; Software as a Service (SaaS) services featuring cloud-based computer software and software tools used by software providers to facilitate the onboarding of end user customers of software programs to enhance customer retention rates; Software as a Service (SaaS) services featuring cloud-based computer software and software tools used by software providers to provide technical support to end user customers of software programs; Software as a Service (SaaS) services featuring cloud-based computer software and software tools used by software providers to analyze usage of software programs and the behavior of users; Software as a Service (SaaS) services featuring cloud-based computer software used by software providers to aid in optimizing end user experience and use of software programs; Software as a Service (SaaS) services featuring software for use in conducting surveys, survey administration management, customer experience management, net promoter program management, and for creating reports in connection therewith; all of the foregoing excluding software in the subject matter of managing intellectual property assets and intellectual property rights