Providing on-line non-downloadable software and applications for the transmission, recording, reproduction, display, organization, management, manipulation, and review of electronic messages, e-mails, instant messages, text messages, text, facsimiles, graphics, pictures, images, files, documents, presentations, business and project tasks, calendar appointments, voice messages and audio clips, video messages and video clips, audio, video, and audiovisual content, and other data for the facilitation of communications between two or multiple users via computer networks, the internet, communication networks and global information networks, virtual private networks (VPNs), wide-area networks (WANs), and local area networks (LANs); providing on-line non-downloadable software and applications for sending and receiving electronic messages, e-mails, instant messages, text messages, text, facsimiles, graphics, pictures, images, files, documents, presentations, business and project tasks, calendar appointments, voice messages and audio clips, video messages and video clips, audio, video, and audiovisual content, and other data and for enabling and managing simultaneous, multiple modes of communication via computer networks, the internet, communications networks and global information networks, virtual private networks (VPNs), wide-area networks (WANs), and local area networks (LANs); providing temporary use of a web-based software application for sending and receiving electronic messages, e-mails, instant messages, text messages, text, facsimiles, graphics, pictures, images, files, documents, presentations, business and project tasks, calendar appointments, voice messages and audio clips, video messages and video clips, audio, video, and audiovisual content, and other data and for enabling and managing simultaneous, multiple modes of communication via computer networks, the internet, communications networks and global information networks, virtual private networks (VPNs), wide-area networks (WANs), and local area networks (LANs); providing temporary use of a web-based software application for the transmission, recording, reproduction, display, organization, management, manipulation, and review of electronic messages, e-mails, instant messages, text messages, text, facsimiles, graphics, pictures, images, files, documents, presentations, business and project tasks, calendar appointments, voice messages and audio clips, video messages and video clips, audio, video, and audiovisual content, and other data for the facilitation of communications between two or multiple users via computer networks, the internet, communication networks and global information networks, virtual private networks (VPNs), wide-area networks (WANs), and local area networks (LANs); providing temporary use of on-line non-downloadable cloud computing software for contact center management; cloud computing featuring software for contact center management; software as a service (SaaS) services featuring software for contact center management; software as a service (SaaS) services featuring software for contact center interaction management; application service provider featuring customer experience management software for use in contact center communications, operations, and management, namely, software for use in predictive dialing, operating cloud hosted interactive voice response systems, operating voice response systems, do-not-call management that prevents the calling of certain individuals, and for use in transaction processing in interactive transaction processing systems