Business assistance services, namely, assisting health care facilities and other companies with customer follow-up to improve customer outcomes and satisfaction through the use of telecommunication devices and computer networks with automated interaction and data feedback, monitoring and compilation capacity; Business research and surveys; Conducting on-line business management research surveys; Conducting business surveys; Conducting employee surveys for others for purposes of improving employee performance and morale; Conducting quality assurance surveys in hospitals to determine service quality; Consumer survey services; Human resource services, namely, collecting, analyzing, reporting, and providing feedback from individuals who separate from an organization; Providing information on the topic of determining job satisfaction; Providing information on the topic of promoting patient, physician and employee satisfaction via a global computer network; Public opinion surveys; Total quality management services, namely, business management services for establishing business quality policy and determining business means for implementing those policies to improve customer satisfaction