software as a service (SAAS) services featuring software for entitlement management, namely, for managing and tracking software licenses and access to software, for registering and activating users of software, for monitoring and enforcing software and data policies, for granting and revoking access to hardware features and to software, for monitoring usage of hardware and software, for collecting data and information from users of hardware and software, for managing software, for managing feature upgrades, for generating software keys, for managing software subscriptions, for billing and receiving payments, for software channel management and integration, for electronic software delivery (ESD), and for reporting on all of the foregoing