Software as a service (SAAS) services featuring software for providing help for businesses to get found online, and get contacted through listing management, review generation and inbound and outbound messaging; Software as a service (SAAS) services featuring software to correct and optimize different listing sites, search engines and local directories; Software as a service (SAAS) services featuring software for text messaging technology, email and other methods to help users generate online reviews on popular search engine and social media sites as well as similar industry sites related to users, then posts these reviews online; Software as a service (SAAS) services featuring software for managing customer reviews and providing dashboards, leaderboards and analytics to the business to help improve online ratings, increase the number of reviews and collect feedback on customer experience; Software as a service (SAAS) services featuring software for a platform for users to communicate with their prospects and customers via messaging technology such as text messaging via SMS and MMS as well as messaging through review and rating sites or social media platforms; Software as a service (SAAS) services featuring software for routing messages and texts into a multi-channel inbox where conversation histories are stored, messages can be assigned, pictures and PDFs can be attached, and responses can be sent, such messages are sent to the customers from a local number provided for them or from the user