Platform as a service (PaaS) and Software as a service (SaaS) services featuring computer software communications platforms that assist third parties in activating their network and targeting and engaging their customers to improve overall customer satisfaction and increase customer base and grow revenues; Platform as a service (PaaS) services, namely, a collaboration platform that enables enterprise messaging, delivery of messages, document sharing, electronic medical records (EMR) aggregation, systems aggregation, context aware intelligence, context aware communication, and communication-driven workflows among users to improve efficiency, reduce costs, and streamline processes; Document management and client portal services, namely, providing temporary use of on-line non-downloadable software for managing documents, sharing of documents, exchanging documents, and document workflow management