Software as a service (SAAS) services featuring software for providing consumer information via voice-controlled automated inquiries, namely, providing an online automated consumer resource for searching, locating, rating and providing directions for the purchase, consumption and use of a wide range of consumer products, services and information over a global communications network; Software as a service (SAAS) services featuring software for use in speech recognition, natural language understanding, speaker recognition and biometrics, machine learning, etxt to speech, and multimodal search, namely, voice or text based search; Software as a service (SAAS) services featuring software for customer relationship management (CRM); Software as a service (SAAS) services featuring software for providing call center agents powered by artificial intelligence; Software as a service (SAAS) services featuring software for providing autonomous call center solutions powered by artificial intelligence