Software as a service (SAAS) services featuring software for use in IT operations management, namely, computer software for application monitoring and management, hardware and software asset management, network monitoring and management, network device configuration and configuration backup and monitoring and management, server provisioning and monitoring and management, storage solution provisioning and monitoring and management, mobile device monitoring and management, configuration and patch management, remote monitoring and management, administrator and access session recording, standard operation procedure definition and management, runbook automation, information technology automation, alert management, ticket management, service catalog presentation, service request management, task management, incident management, problem management, change request management, self-service information technology enablement, service desk management, workflow management, private cloud provisioning and monitoring and management, public cloud provisioning and monitoring and management, hybrid cloud provisioning and monitoring and management, converged infrastructure solution provisioning and monitoring and management, virtual machine provisioning and monitoring and management, access control and privilege management including time-based access controls, resource cost measurement and management, secure remote sourcing of services, enablement of an open service marketplace, quality of service monitoring, audit compliance, integration with third-party ticketing systems and monitoring tools, and related reporting and analytics functionality