GENESYS MOMENTS CONNECTED - Trademark Details
Status: 602 - Abandoned-Failure To Respond Or Late Response
Serial Number
87425055
Word Mark
GENESYS MOMENTS CONNECTED
Status
602 - Abandoned-Failure To Respond Or Late Response
Status Date
2021-05-17
Filing Date
2017-04-25
Mark Drawing
4000 - Standard character mark
Typeset
Attorney Name
Law Office Assigned Location Code
M60
Employee Name
ROACH, APRIL K
Statements
Goods and Services
COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; DOWNLOADABLE CLOUD COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; COMPUTER TELEPHONY SOFTWARE, NAMELY, COMPUTER AND TELECOMMUNICATIONS PROGRAMS FOR COMBINING AND INTEGRATING VOICE AND DATA COMMUNICATIONS WITH COMPUTER TECHNOLOGIES; FOR CONTROLLING, MONITORING, ANALYZING, RECORDING, PROVIDING, PROGRAMMING, INTERACTING WITH AND RESPONDING TO VOICE OR ELECTRONIC INFORMATION; FOR CONTROLLING INTERNAL AND EXTERNAL VOICE AND DATA COMMUNICATION FOR AN ORGANIZATION'S COMPUTER SYSTEM; AND FOR HANDLING AND INTEGRATING AN ORGANIZATION'S DIRECTORY SERVICES, OPERATOR SERVICES, ADMINISTRATIVE SERVICES, REPORTING SERVICES, ANSWERING SERVICES, CALL ROUTING, CALL DISTRIBUTION, OUT CALLING SERVICES, VOICE RESPONSE AND CUSTOMIZED, CUSTOMER SPECIFIC APPLICATIONS IN THE CUSTOMER SERVICE FIELD; SOFTWARE FOR WORKFORCE MANAGEMENT AND SPEECH RECOGNITION AND ANALYTICS, AND INSTRUCTION MANUALS SOLD OR DISTRIBUTED THEREWITH AS A UNIT
Goods and Services
DESIGNING AND MANAGING FOR OTHERS OUTBOUND MARKETING CAMPAIGNS IN THE FIELD OF CONTACT CENTER MANAGEMENT, AND PROVIDING ONLINE REPORTING OF SUCH CAMPAIGNS; PERSONNEL MANAGEMENT EMPLOYEE MOTIVATION AND INCENTIVE PROGRAMS, NAMELY, CONDUCTING EMPLOYEE INCENTIVE AWARD PROGRAMS FOR MOTIVATION OF EMPLOYEES VIA RECOGNITION AND BONUSES OF CUSTOMER SERVICE CENTER EMPLOYEES TO PROMOTE HIGH-QUALITY CUSTOMER SERVICE; ADVERTISING AND BUSINESS MARKETING SERVICES, NAMELY, DESIGNING AND MANAGING FOR OTHERS OUTBOUND CONTACT CENTER MARKETING CAMPAIGNS AND PROVIDING ONLINE REPORTING OF SUCH CAMPAIGNS; CONTACT CENTER WORKFORCE MANAGEMENT SERVICES, NAMELY, PERSONNEL MANAGEMENT SERVICES; OPERATING ON-LINE MARKETPLACE FEATURING APPLICATIONS FOR MANAGEMENT OF CONTACT CENTERS, WORKFORCE MANAGEMENT AND SPEECH RECOGNITION AND ANALYTICS; AND AUTOMATED PROVISION AND DISTRIBUTION OF INFORMATION AND AUTOMATED OUTBOUND CALLS USING RECORDINGS AND SPEECH SYNTHESIS, NAMELY, TELEMARKETING SERVICES AND PROMOTING THE GOODS AND SERVICES OF OTHERS VIA AUTOMATED OUTBOUND PRE-RECORDED CALLS
Goods and Services
TELECOMMUNICATIONS SERVICES IN THE FIELD OF CONTACT CENTER MANAGEMENT, NAMELY, VOICE OVER INTERNET PROTOCOL (VOIP) SERVICES AND HOSTED PRIVATE BRANCH EXCHANGE (PBX) SERVICES, AND AUTOMATED OPERATOR AND MESSAGING SYSTEMS
Goods and Services
PROVIDING TEMPORARY USE OF ON-LINE NON-DOWNLOADABLE CLOUD COMPUTING SOFTWARE FOR CONTACT CENTER MANAGEMENT; PROVIDING USE OF ON-LINE NON-DOWNLOADABLE SOFTWARE AND APPLICATIONS FOR AN ORGANIZATION'S HANDLING AND INTEGRATION OF VOICE AND DATA COMMUNICATION AND COMPUTER TECHNOLOGIES, NAMELY, DIRECTORY SERVICES, OPERATOR SERVICES, ADMINISTRATIVE SERVICES, REPORTING SERVICES, ANSWERING SERVICES, CALL ROUTING, CALL DISTRIBUTION, OUTCALLING SERVICES, VOICE RESPONSE, RECORDING SERVICES, SPEECH ANALYTICS SERVICES, WORKFORCE MANAGEMENT SERVICES; INSTALLATION AND MAINTENANCE OF COMPUTER SOFTWARE; MONITORING OF COMPUTER SYSTEMS, NAMELY, MONITORING BY REMOTE ACCESS TO ENSURE PROPER FUNCTIONING; TECHNICAL SUPPORT SERVICES, NAMELY, DIAGNOSING AND TROUBLESHOOTING OF COMPUTER HARDWARE AND SOFTWARE PROBLEMS; PROFESSIONAL SERVICES, NAMELY, CUSTOMIZATION AND CONFIGURATION IN THE NATURE OF DESIGN AND DEVELOPMENT OF COMPUTER SOFTWARE
Classification Information
International Class
009 - Scientific, nautical, surveying, electric, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin-operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire-extinguishing apparatus. - Scientific, nautical, surveying, electric, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin-operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire-extinguishing apparatus.
US Class Codes
021, 023, 026, 036, 038
Class Status Code
6 - Active
Class Status Date
2017-05-02
Primary Code
009
International Class
035 - Advertising; business management; business administration; office functions. - Advertising; business management; business administration; office functions.
US Class Codes
100, 101, 102
Class Status Code
6 - Active
Class Status Date
2017-05-02
Primary Code
035
International Class
038 - Telecommunications. - Telecommunications.
US Class Codes
100, 101, 104
Class Status Code
6 - Active
Class Status Date
2017-05-02
Primary Code
038
International Class
042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software; legal services. - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software; legal services.
US Class Codes
100, 101
Class Status Code
6 - Active
Class Status Date
2017-05-02
Primary Code
042
Correspondences
Name
Margaret J. Baumgartner
Address
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Prior Registrations
Relationship Type | Reel Number |
Prior Registration | 2249031 |
Prior Registration | 2271572 |
Madrid International Filings
Entry Number
1
Reference Number
A0070884
Original Filing Date USPTO
2017-10-23
International Registration Number
1405652
International Registration Date
2017-10-23
International Status Code
480
International Renewal Date
2027-10-23
Madrid History Events | ||
Date | Code | Description |
2018-02-28 | IRRAC | RESPONSE TO IRREGULARITY REVIEWED AND ACCEPTED |
2018-02-28 | IRSNT | IRREGULARITY RESPONSE SENT TO IB |
2017-11-28 | IRREG | IRREGULARITY NOTICE RECEIVED FROM IB |
2018-02-23 | IRRCV | IRREGULARITY RESPONSE RECEIVED FROM APPLICANT |
2018-06-07 | CREAT | APPLICATION FOR IR REGISTERED BY IB |
2018-02-27 | IRRCV | IRREGULARITY RESPONSE RECEIVED FROM APPLICANT |
2017-10-23 | NEWAP | NEW APPLICATION FOR IR RECEIVED |
2017-10-23 | ACERT | AUTOMATICALLY CERTIFIED |
2017-10-23 | APPST | IR CERTIFIED AND SENT TO IB |
2018-02-26 | IRRRJ | RESPONSE TO IRREGULARITY REVIEWED AND REJECTED |
Trademark Events
Event Date | Event Description |
2017-04-28 | NEW APPLICATION ENTERED IN TRAM |
2017-05-02 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM |
2017-07-20 | ASSIGNED TO EXAMINER |
2017-07-21 | NON-FINAL ACTION WRITTEN |
2017-07-21 | NON-FINAL ACTION E-MAILED |
2017-07-21 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
2018-01-22 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
2018-01-22 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
2018-01-23 | TEAS/EMAIL CORRESPONDENCE ENTERED |
2018-01-24 | SUSPENSION LETTER WRITTEN |
2018-01-24 | LETTER OF SUSPENSION E-MAILED |
2018-01-24 | NOTIFICATION OF LETTER OF SUSPENSION E-MAILED |
2018-07-25 | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED |
2019-02-11 | ASSIGNED TO LIE |
2019-02-21 | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED |
2019-02-27 | ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY |
2019-09-10 | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED |
2020-04-03 | REPORT COMPLETED SUSPENSION CHECK CASE STILL SUSPENDED |
2020-10-22 | LIE CHECKED SUSP - TO ATTY FOR ACTION |
2020-11-01 | NON-FINAL ACTION WRITTEN |
2020-11-01 | NON-FINAL ACTION E-MAILED |
2020-11-01 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
2020-11-18 | TEAS CHANGE OF OWNER ADDRESS RECEIVED |
2020-11-18 | TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED |
2020-11-18 | ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED |
2020-11-18 | TEAS WITHDRAWAL OF ATTORNEY RECEIVED-FIRM RETAINS |
2020-11-18 | TEAS CHANGE OF CORRESPONDENCE RECEIVED |
2020-11-18 | APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED |
2021-05-17 | ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE |
2021-05-17 | ABANDONMENT NOTICE E-MAILED - FAILURE TO RESPOND |