Benefits and Mission Benefits: What do you get? 1. Earn 10% - 500% (or More) On A Fare · While Increasing Passenger Satisfaction 2. Receive Personal Driver Concierge Lifestyle Discounts and FAM experiences Local Restaurants Cruises Hotels Gifts Car Insurance 3. Training Academy and Company Culture Experiences 4. Active Membership Provides Vacation Perks not available to the general public 5. Our Motto is: Turning Ordinary Rides Into Extraordinary Experiences MISSION: Making the Ordinary Extraordinary Driversconcierge.com's mission is to provide best in class online booking software, hardware, training, support and financial abundance for app-centric, shared-ride drivers and to inspire their passengers to enjoy the extraordinary experiences available in our local tourism markets through real time access to activities, tours, events, adventures and extraordinary life experiences. Our marketplace is at the confluence of the $125 billion tourism activity industry and the growing ride share industry with a hyper focus on local tourism and real estate. Driversconcierg.com is the first and fastest growing in-car online tourism reservation, payment and passenger management system powered by our unique software and used by thousands of tour and activity businesses across nearly 90 countries around the world. Augmented with online information and the hyper local inside scoop of the area, our drivers will daily give thousands of people the opportunity to discover and book millions of dollars of tours, activities, cultural events and extraordinary life experiences. The primary goal of DriversConcierge.com is to ensure passengers have an enhanced guest experience providing instant access to online hospitality benefits via our driversconcierge.com online, in-car presentation system. Our system provides the drivers with significant additional income opportunities. The driver concierge can instantly accommodate the passengers requests for efficient and cost effective online bookings with a cornucopia of contracted local and regional hospitality events, tours, attractions, cultural experiences and entertainment venues through our driversconcierg.com booking platform using the drivers' phones, tablets or computers. DriversConcierge.com Connects Local Tourism A Driver Concierge helps his passengers (tourists or locals) to experience the best of what the local and/or regional tourism has to offer by providing the inside/online scoop of what's going on in and around tow. Our team utilizes a purpose-built in car, online portal, powered by an interactive multi media presentation to execute real time reservations, take payments and instantly issue email receipts and confirmation text from a hand picked variety of local tours, attractions, events and life experiences. A Driver Concierge contractor is professional, hospitality focused, flexible and knowledgeable about the area's adventure opportunities and what it is special in the resort community. In addition, our team will be familiar with the area's businesses, unique venues and special events. Our team will be trained to ask discovery questions, listen to the answers and requests made by passengers offering solutions or recommendations tailored to their needs. The guided interaction is designed to enhance the tourism experience without impinging on the passenger experience. Thereby adding value to the passenger experience. Our motto is "Turning Ordinary Rides into Extraordinary Experiences" Attitude and Communication Skills The two most important skills needed in order to be a Driver Concierge are attitude and communication. The concierge interacts with customers in-person as their driver. A large aspect of communication is the ability to listen and evaluate. He or she must learn to not only listen to what the customer is saying, but also what is NOT being said. Not all passengers are good at communication and some might not be able to adequately express their concerns and needs due to both inexperience and language skills. It's the Driver Concierge's responsibility is to read between the lines and ask the right questions and never not tdiminish the guest experience rather to enhance the experience Other skills that a concierge should have include: Customer service: A Driver Concierge needs the tools and ability to meet and exceed guests' expectations and by providing the services they need through a smooth and easy interaction that is cost effective and convenient. Our DriversConcierge.com system manages calendars, schedules and people: Keep up with passenger schedules and remind guests of appointment opportunities. Record keeping: Done by the system and Gunn Marketing Be A Fountain of Information The tourist passenger looks upon the Driver Concierge as a font of information. Regardless of information available through technology, many people prefer the personal touch of a Driver Concierge being available. The Driver Concierge has a wide range of resources available to guests via our DriversConcierge.com system. More importantly, a DriverConcierge.com has firsthand knowledge of the local area and facility and can make recommendations about activities or local businesses such as restaurants or activities. Some guest requests are simple, such as directions to a particular event or area in the city. Top 5 Reasons Your Passengers Will Book Vacation Experiences Online With You Consumers today live online. From calling for a driver, reserving tables at a restaurant to ordering groceries, today's consumers turn to the web to make their lives easier and more enjoyable. The same holds true in the travel and tourism industry. Take, for instance, the fact that nearly 53 percent of all travel-related sales within the U.S. will be made online this year, according to eMarketer. So it's more convenient than ever for drivers to leverage online tours and attraction booking services - it's what consumers have come to expect. Driversconcierge.com is to booking tours and attractions as Airbb.com is to condos. Here are five reasons why customers prefer to book online and why it will enhance your passenger experience. 1. Always available - anywhere, anytime Customers crave access. They don't want to leave messages, wait at a desk or have to wait for a response to their emails. Our online booking systems afford customers easy and convenient access to your concierge services 24 hours a day, enabling them to book whenever they want - even in the middle of the night or during vacations. Today's customers have come to expect this streamlined experience no matter what they're searching for and now you can profit by providing it for your customers. Exceeding customers' expectations is crucial, as, according to KISSmetrics, 54 percent of people value companies that improve the overall consumer experience. 2. Access to real-time availability A passenger has heard from you about the experiences you can provide, is interested, and wants to book. The next step: finding out what dates and time are available. If you don't have this information on available bookings, the customer needs to call during normal business hours, sometimes places don't answer every single phone call. So, make it easy for passengers to book with you by using online booking software, such as: driversconcierge.com that allows your customers to select and book the exact availability of want they want in real time. Plus, you create additional income while potentially increasing guest satisfaction. 3. A smooth experience The concierge reservation process is the second, direct contact a customer has with your online business connections after they book a ride online and then they meet you. According to researchers, if a consumer has a positive impression of your business, they'll continue to view you favorably despite any negative experiences they may have, or had, with other drivers. By allowing your customers to book online, pay online, and receive a confirmation of the booking within minutes on their own phone, you will instill confidence and a positive impression of you and your services while creating additional income, now and in the future. Their experiential adventure will create positive memories of you and your services. 4. Transparency and Trust The most important aspect of a booking website for consumers: finding the information they need easily. In fact, HubSpot found that 76 percent of people rank ease of finding information as most important to them. And there's no better way to give them that information than with an easy-to-use, intuitive online booking system that shows the passenger: prices, taxes, options, fees, and the accepted payment methods. Your customers will have all the important details they need to make a decision to book, right when they're most engaged with you're your concierge services, or later when they access the system. This level of service creates even better ratings than a stick of gum, while concurrently creating income opportunities for you. 5. Control of the process The biggest things online booking systems provide for your passengers are: control and freedom. They control the entire process on their own time (either in the car or on the website- choosing dates and times, choosing any add-ons, handling payment information - and get to do it at their own convenience in your car, or later on their own. The system is a gift to them that keeps on giving Use driversconcierge.com to make the experience in your car a positive seamless vacation adventure, leading to customer satisfaction, higher ratings and most importantly increased income for our drivers! Vacation Benefits DriversConcierge.com empowers all our active drivers and their families with VIP access to the World Quest Vacation Club. Those benefits provide drivers the opportunity to vacation in the world's most beautiful resorts for a fraction of the retail cost. That means our drivers will have access to over 7,000 Resorts and 500,000 hotels, with weekly stays (8 day - 7 night) in one and two bedroom suites starting at just $99 for the entire week. Vacation like a superstar and enjoy discounted tours, attractions, and cruises all over the world for up to 70% off, with a guaranteed lowest possible rate. DriversConcierge.com Turning the Ordinary Rides into Extraordinary Experiences