Computer software for use in customer relationship management (CRM)

Telecommunication services in the nature of providing telephone services with various telephone features, namely, a dedicated toll-free number, voicemail, multiple mailbox extensions, telephone message notification, fax capabilities, detailed call reports, call waiting, call identification, call forwarding, and message waiting; Voicemail services; Telecommunication services, namely, providing advanced calling features, namely, changing one's caller ID, recording calls, changing the sound of one's voice over the phone, and straight-to-voicemail calls; Call recording services; International telephone services; Providing telephone conferencing services; Telecommunication services in the nature of providing telephone features, namely, call waiting, call identification, call forwarding, and message waiting; Telecommunications routing and junction services; Automated telephone voice message services; Automated telephone call screening services; Voice-activated dialing services

Providing online non-downloadable cloud computing software for contact center management; software as a service (SAAS) for contact center management; customization and implementation of computer software for contact center management; consulting services in the field of design and customization of software for contact center management; Application service provider featuring software for use in providing customer experience management, and for use in providing contact center communications, operations and management, and for use in providing contact center and telecommunications functionality, namely, functionality for interactive voice response systems, routing, recording, reporting, conferencing, synchronization, transfers, and interactive transaction processing system; Platform as a service (PAAS) featuring computer software platforms for contact center management