Providing web-based software for use by others for customizable customer service, call center operations and communications, and customer relationship and experience management featuring technology that automates call identification, process flows and resolution tracking, integrates front-end websites, allows access to customer information and the tracking of sales of products of others, provides guidance, scripting, messaging and call flow assistance, provides voice of customer (VOC) tracking and reporting, and facilitates customer surveys and customer survey data delivery; Software as a service (SAAS), namely, providing a tool for customizable customer service, call center operations and communications, and customer relationship and experience management featuring technology that automates call identification, process flows and resolution tracking, integrates front-end websites, allows access to customer information and the tracking of sales of products of others, provides guidance, scripting, messaging and call flow assistance, provides voice of customer (VOC) tracking and reporting, and facilitates customer surveys and customer survey data delivery