Computer software development tools; computer application software for desktop computers and mobile computers, namely, software for data storage, retrieval, analysis and presentation; computer software applications and development tools for mobile telecommunication devices, namely, software for data storage, retrieval, analysis and presentation, in the fields of business management, customer relationship management, sales training and sales forecasting; educational computer software applications and development tools for mobile telecommunications devices, in the fields of business management, customer relationship management, sales training and sales forecasting; downloadable computer applications for mobile telephones for data storage, retrieval, analysis and presentation, in the fields of business management, customer relationship management, sales training and sales forecasting; computer software applications and tools for use with customer relationship management software; downloadable software for data storage, retrieval, analysis and presentation, in the fields of business management, customer relationship management, sales training and sales forecasting; downloadable electronic publications in the nature of downloadable e-books in the fields of business management, customer relationship management, sales training and sales forecasting, and downloadable manuals, in the fields of business management, customer relationship management, sales training and sales forecasting; audio books in the fields of business management, customer relationship management, sales training and sales forecasting; downloadable e-books in the fields of business management, customer relationship management, sales training, and sales forecasting; digital media, namely, pre-recorded downloadable educational and training audio and video recordings, in the fields of business management, customer relationship management, sales training and sales forecasting

Printed matter, namely books, brochures, manuals, and training guides in the fields of business management, customer relationship management, sales training and sales forecasting; printed publications, namely books, brochures, manuals, guides, and training catalogues in the fields of business management, customer relationship management, sales training and sales forecasting; printed books in the fields of business management, customer relationship management, sales training and sales forecasting; printed matter, namely brochures in the fields of business management, customer relationship management, sales training and sales forecasting; printed manuals in the fields of business management, customer relationship management, sales training and sales forecasting; study guides; guide books; printed guides for use in business management, customer relationship management, sales training and sales forecasting; printed training catalogues in the fields of business management, customer relationship management, sales training and sales forecasting; printed instructional and teaching materials in the fields of business management, customer relationship management, sales training and sales forecasting (except apparatus)

Education and training services, namely, providing classes, seminars, workshops, and training exercises and examinations in the fields of business management, customer relationship management, sales training and sales forecasting, via the internet; coaching services, namely, providing classes, seminars, workshops, and training exercises and examinations in the fields of business management, customer relationship management, sales training and sales forecasting, via the internet; provision of non-downloadable electronic publications, namely books, training guides, and periodicals in the fields of business management, customer relationship management, sales training and sales forecasting, via the internet; publishing of online e-books and non-downloadable manuals in the fields of business management, customer relationship management, sales training and sales forecasting; training services, namely, providing classes, seminars, workshops, and training exercises and examinations, in the use and applications of computer software applications and tools for business management, customer relationship management, sales training and sales forecasting, via the internet; provision of educational examinations; educational services, providing educational examinations of sales staff and sales team managers, for certification in the field of business management, customer relationship management, sales training and sales forecasting, via the internet; consultancy, advisory and information services relating to the aforesaid