Computer hardware, namely, computers and computer peripheral devices and software, for use with text monitoring equipment, for receiving, processing, transmitting and displaying data; magnetic and optic data carriers and computer software and programs recorded thereto, namely, prerecorded magnetic and optic data carriers with software featuring speech recognition, speech synthesis, voice biometrics, voice conversion, speech analytics, social media analytics, interactive voice response, speech enabled auto attendant, answering machine detection, call steering, speech to text, text to speech, text mining, speaker diarization, user experience analytics; computer application software for mobile phones in the nature of mobile applications for social media analytics; downloadable computer software in the nature of computer software for social media analytics; computer application software for mobile phones in the nature of mobile applications for customer service, call center support, and voice recognition in the field of telecommunication, banking, insurance, healthcare, forensics, and education; downloadable computer software for customer service, call center support, and speech recognition in the field of, telecommunication, banking, and insurance; computer software for data mining, namely, software in the fields of banking, insurance, sentiment analysis, classification of content, real time tracking, competition analysis, topic identification, text analysis, text mining and call centers

Business and market research services in the field of call centers, banking, insurance, healthcare, and forensics; Business data analysis, namely, analysis of customer satisfaction and behavior in the field of customer service calls in the industries of technology, telecommunication, banking, insurance, healthcare, forensics, and education; Providing business information in the field of social media in the nature of providing data to clients based on social media analytics, namely, feedback regarding customer satisfaction and behavior and customer inclinations towards certain goods and services, the flow of commentary regarding certain goods and services, general customer attitudes towards certain goods and services, and monitoring social media sites in order to enable clients to understand the perception of customers for certain goods and services; Providing business information in the field of social media in the nature of providing reports and suggestions to clients based on social media analytics, namely, feedback regarding customer satisfaction and behavior and customer inclinations towards certain goods and services, the flow of commentary regarding certain goods and services, general customer attitudes towards certain goods and services, and monitoring social media sites in order to enable clients to understand the perception of customers for certain goods and services

Scientific analysis in the field of customer service, call centers, telecommunications, banking, insurance, healthcare, forensics, and education; research services in the field of telecommunications technology and forensic science, namely, analysis, detection and isolation of biometric markers in audio samples; engineering services in the field of social media analytics; computer services, namely, computer monitoring service which tracks application software performance, performs periodic maintenance and provides reports and alerts concerning such performance; computer programming; computer system design; computer services in the nature of developing interfaces for others, namely, computer software development; computer software design; updating computer software; computer software rental; hosting audio software interface websites for others; computer hardware rental