Downloadable electronic newsletters delivered by e-mail in the field of customer relationship management; downloadable electronic publications in the nature of e-books, e-zines and newsletters in the field of customer relationship management; downloadable webcasts, webinars and podcasts in the field of customer relationship management, culture, leadership, motivation, performance, personal empowerment, productivity, sales, relationship building and team building; audio recordings featuring customer relationship management, culture, leadership, motivation, performance, personal empowerment, productivity, sales, relationship building and team building; digital media, namely, CDs, downloadable audio files featuring customer relationship management, culture, leadership, motivation, performance, personal empowerment, productivity, sales, relationship building and team building; all of the above specifically directed to human resource managers and executives at banks and credit unions and specifically excluding customer relationship management software and training in the use of customer relationship management software

Printed training materials in the field of Customer Relationship Management; Printed materials, namely, a series of printed articles, workbooks, booklets, brochures, newsletters and periodicals in the fields of business, communication, culture, leadership, motivation, performance, personal empowerment, productivity, sales, relationship building, team building and customer relationship management; printed educational, teaching and training materials in the field of business, communication, culture, leadership, motivation, performance, personal empowerment, productivity, sales, relationship building, team building and customer relationship management; series of non-fiction and business books in the field of, business, communication, culture, leadership, motivation, performance, personal empowerment, productivity, sales, relationship building, team building and customer relationship management; all of the above specifically directed to human resource managers and executives at banks and credit unions and specifically excluding customer relationship management software and training in the use of customer relationship management software

Customer relationship management; business consultation and advisory services in the field of customer relationship management, communication, culture, leadership, motivation, performance, personal empowerment, productivity, sales, relationship building and team building; Providing a website featuring educational information in the field of customer relationship management; arranging and conducting business conferences; all of the above specifically directed to human resource managers and executives at banks and credit unions and specifically excluding customer relationship management software and training in the use of customer relationship management software; retail store services, wholesale store services, online ordering services, telephone ordering services and catalog ordering services, all featuring books and media recordings

Transmission and delivery of educational information, in the field of Customer Relationship Management, via the internet and email; electronic, digital transmission of, voice, data, images, sound, signal, messages, e-books, e-zines, newsletters, via a global computer network; transmission of, data, documents, information, over electronic media; webcasting, broadcasting services, provision of telecommunication access to audio recordings via audio-on-demand service via the internet; telecommunication services, namely, transmission of podcasts

Business training in the field of Customer Relationship Management; arranging and conducting educational conferences, retreats, seminars, personal coaching, and workshops in the field of business, communication, culture, leadership, motivation, performance, personal empowerment, productivity, sales, relationship building, team building and customer relationship management; educational services, namely, providing motivational and educational speaking services in the fields of business, communication, culture, leadership, motivation, performance, personal empowerment, productivity, sales, relationship building and team building; personal, professional and group coaching in the fields of business, communication, culture, leadership, motivation, performance, personal empowerment, productivity, sales, relationship building, team building and customer relationship management; On-line electronic newsletters delivered by e-mail in the field of customer relationship management; non-downloadable electronic publications in the nature of e-books, e-zines and newsletters in the field of customer relationship management; education services, namely, providing non-downloadable webinars in the field of customer relationship management, culture, leadership, motivation, performance, personal empowerment, productivity, sales, relationship building and team building; all of the above specifically directed to human resource managers and executives at banks and credit unions and specifically excluding customer relationship management software and training in the use of customer relationship management software