Computer software for database analysis and management featuring customer analytics and data mining through social media network databases, the worldwide web, and internal unstructured data sources, namely, e-mails and chat rooms and other digital, electronic and telecommunication media; computer software for conducting customer tracking, customer behavior research and customer trend analysis; computer software for use in business, namely, data mining, business data management, target customer marketing, analysis of customer choice sets, customer intelligence, customer loyalty, customer financial strength, customer sentiments, customer entities, customer life events and customer networks, and for building up a master customer database

Printed materials, namely, booklets, manuals, and guides in the field of computer software instruction; printed materials, namely, charts and project and feasibility reports in the field of data storage and retrieval; printed operating instruction sheets and manuals in the field of computer software and data storage and retrieval; printed instructional teaching materials, informational sheets, newsletters, and educational publications, namely, training manuals, all in the field of computer software instruction and data storage and retrieval

Database management; online media monitoring services using computer software to automatically monitor social media networks, internet websites, online publications and internal unstructured data sources, namely, e-mails and chat rooms, for customer tracking, customer behavior research, customer trend analysis, gathering information of customer choice sets, namely, loyalty, financial strength, sentiments, entities, life events, networks, for customer-specified topics to provide documentation and analysis of that online content to others for business purposes; assistance, advisory services and consultancy with regard to business planning, business analysis, business management, business organization, marketing and customer analysis; compilation and systemization of information into computer databases; advertising and marketing consultancy

Application service provider (ASP) featuring software for use in database management; software as a service (SAAS) services featuring software for use in database management; drafting, designing and development of computer hardware and software and consultancy thereof; computer software consultation in the field of customer analytics and data mining; design, installation, configuration, implementation and maintenance of the computer software used in customer analytics and data mining; creation, hosting and maintenance of websites; scientific and technological services, namely, computer hardware and software design and scientific research and design of computer hardware and software relating thereto; research and development of new products, namely, in the field of technology and methods of operations for the information technology industries; and providing technical information thereof in the field of database management, data mining, and data analytics; technical support services, namely, remote administration and management of in-house and hosted data center devices, databases and software applications; providing online non-downloadable computer software for business management services, namely, computer software instruction and data storage and retrieval