Software as a service (SAAS) service featuring software that enables consumers to livestream video to customer service representatives to seek remote professional assistance; Providing temporary use of non-downloadable software in the field of real-time video communication to transmit video and audio communications; Providing temporary use of non-downloadable software to allow consumers and businesses to share information about and comment upon products and services and to allow consumers to receive real-time guidance; Providing temporary use of non-downloadable software to allow consumers to make insurance claims and accelerate insurance claim resolution, receive professional guidance on household repairs, and receive remote automotive help