[ Computer hardware and software that enable video communications, voice communications, voice-over internet protocol communications, video-over internet protocol communications, online communications, voice-over-digital-subscriber line communications, video-over-digital-subscriber line communications, voice mail, video mail, call forwarding, caller ID, conferencing, customized phone number directories, call routing services, automatic call distribution services, automatic text and email distribution services, predictive dialing, status reporting and displaying, agent and workforce management services, and voice-over digital line communications; computer network servers that enable video communications, voice communications, voice-over internet protocol communications, video-over internet protocol communications, online communications, voice-over-digital-subscriber line communications, video-over-digital-subscriber line communications, voice mail, video mail, call forwarding, caller ID, conferencing, customized phone number directories, call routing services, automatic call distribution services, automatic text and email distribution services, predictive dialing, status reporting and displaying, agent and workforce management services, and voice-over digital line communications; Communications computer hardware and software to enable e-business processes, namely, software for connecting computer networks and users and software to allow users to perform electronic business transactions via a global computer network in the field of e-business and virtual enterprises; computer hardware and software for the integration of text, audio, graphics, still images and moving pictures for converging existing capabilities of voice, data, video and wireless communications networks for use by those providing professional services and for use by consultants to businesses, ISP's, ASP's and server providers; communications software, namely, software for managing networks, directory services, policy services, priority enabling, load balancing, security, network services, automated workflow, call center operations, communication middleware and market places, and applications delivering multimedia messaging, software development tools; communications systems, namely, communications networks composed of servers, work stations comprising computer monitors, computer keyboards, computer peripherals, and central processing units and network operating systems and communications links, namely, personal computers, telephones, wireless communication devices, namely, personal digital assistants, mobile telephones, wireless network interface cards, and wireless local area network hardware; communications software providing intra and inter enterprise communication functionality such as call processing, voice mail, e-mail, fax, scheduling and personal productivity tools across a global enterprise communication network; computer software for use in monitoring, controlling, and managing telephone call centers ]

Technical support services, namely, troubleshooting in the nature of repair of computer hardware

[ Internet telephony services, streaming of audio and video material on the internet, local and long distance telephone services, voice mail services, video mail services, namely, video messaging services, call forwarding services, caller ID services, telephone conferencing services and telephony call routing services; ] telecommunication consulting services in the area of computerized telecommunications and telephony control

Installation and maintenance of computer software; monitoring of computer systems by remote access to ensure proper functioning; Technical support services, namely, troubleshooting in the nature of diagnosing computer hardware and software problems; computer consulting services in the area of computerized telecommunications and telephony control; Application service provider (ASP) featuring software for use in providing customer interaction management, and for use in providing call center communications, operations and management, and for use in providing call center and telecommunications functionality, namely, predictive dialing, voice recognition, interactive voice response systems, and interactive transaction processing systems; Technical support services, namely, consulting services in the field of implementing computer hardware and software systems for others for web based customers

Monitoring of computer systems for security purposes