Business investigations and business information services relative to business and trade practices for protecting responsible business and the public against abusive practices in the marketplace; Business investigations and business information services provided online relative to business and trade practices for protecting responsible business and the public against abusive practices in the marketplace; Complaint assistance, namely, providing an interactive web site for persons to file complaints against companies and/or services of all types; Providing consumers with business information related to business and trade practices in order to protect responsible businesses and the public against abusive business and trade practices; Providing a web site featuring the ratings, reviews and recommendations on products and services and on businesses, for commercial purposes, posted by consumers; Providing business information to businesses and consumers regarding the value of meeting and maintaining certain business operating and trade standards

Providing consumer education, namely, via classes, seminars, and workshops in the field of business and trade practices for protecting responsible businesses and the public against abusive business and trade practices

Accreditation services, namely, setting and providing standards for business advertising, operation, disclosure of information and customer service for the purpose of accreditation; Accreditation services, namely, evaluating organizations to determine whether the organizations conform to an established standard