CONVERSATION KEYS - Trademark Details
Status: 602 - Abandoned-Failure To Respond Or Late Response
Serial Number
86406327
Word Mark
CONVERSATION KEYS
Status
602 - Abandoned-Failure To Respond Or Late Response
Status Date
2015-09-11
Filing Date
2014-09-25
Mark Drawing
4000 - Standard character mark
Typeset
Attorney Name
Law Office Assigned Location Code
M50
Employee Name
BLANE, SUZANNE M
Statements
Goods and Services
Downloadable computer software for use in a customer contact center application; Downloadable computer software for use in a customer contact communication system; Computer software for use in connection with customer contact centers; Computer hardware and associated software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contact through multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web and facsimile contacts; Telecommunication systems comprised of central and private telephone switches, hardware for playing digital sound files, voice response units and telephone dialers; Computer software used for managing customer contact centers and customer contacts through multiple channels, namely, software for managing and routing customer contact via telephone, e-mail, web and facsimile; Computer software used to support the activities of contact center customer service representatives and contact center managers; Computer software used for playing digital sound files; Computer software used for intelligent contact routing via telephone, e-mail, web and fax; Computer software used to manage web chat, interactive voice response, interactive playing of sound files in real-time between an agent and a customer, real-time and historical contact center report generation and telephone blending by managing both inbound and outbound telephone calls; Computer software used to create desktop and management tools for customer contact centers
Classification Information
International Class
009 - Scientific, nautical, surveying, electric, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin-operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire-extinguishing apparatus. - Scientific, nautical, surveying, electric, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin-operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire-extinguishing apparatus.
US Class Codes
021, 023, 026, 036, 038
Class Status Code
6 - Active
Class Status Date
2014-10-03
Primary Code
009
Correspondences
Name
TERRENCE J. EDWARDS
Address
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Trademark Events
Event Date | Event Description |
2014-09-29 | NEW APPLICATION ENTERED IN TRAM |
2014-10-03 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM |
2015-01-13 | ASSIGNED TO EXAMINER |
2015-01-21 | NON-FINAL ACTION WRITTEN |
2015-01-21 | NON-FINAL ACTION E-MAILED |
2015-01-21 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
2015-09-11 | ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE |
2015-09-11 | ABANDONMENT NOTICE MAILED - FAILURE TO RESPOND |