Software for providing customers with a multichannel user interface that provides a self-service product answer engine, personalized product support, namely, providing information about the goods and services of others to their customers, product information, information knowledge bases, social media management and product and service recommendations to enable the customer experience; computer software for the product and warranty registration for the products of others; software that enables remote workforces to provide customer service; software that enables workforces to provide customer service via software for use on mobile devices; software that enables workforces to provide customer service via software for use on desktop based computing devices

Software as a service (SaaS) services featuring cloud-based software for allowing customers to build multichannel user interfaces that support a self-service product answer engine, personalized product support, namely, providing information about the goods and services of others to their customers, product and service information, information knowledge bases, social media management and product and service recommendations to enable the customer experience; providing temporary use of on-line non-downloadable software and applications for providing customer relationship management services; providing temporary use of on-line non-downloadable software and applications for providing outsource service provider services in the field of customer relationship management, and customer care services for others, namely, managing databases and receiving and responding to sales, service, technical support and general information inquiries of customers through a variety of media, mobile technologies and enabling customers to integrate interaction and transaction handling technologies and services to execute a complete customer service and back-office strategy including prioritizing interactions across multimedia, multisite, and multiskill customer care environments, and providing customers with multicultural marketing solutions and speech-driven navigation tools; software as a service (SasS) and platform as a service (PaaS) services featuring software for customer service and customer relationship management; providing temporary use of on-line non-downloadable software and applications for providing business information management, namely, collection of data regarding consumer behavior patterns; software as a service (SaaS) and platform as a service (PaaS) services featuring software for business analytics, namely, evaluation of consumer behavior patterns; providing temporary use of on-line non-downloadable software and applications for providing business monitoring and consulting services, namely, tracking web sites and applications of others to provide strategy, insight, marketing, sales, operation, product design, particularly specializing in the use of analytical and statistical models for the understanding and predicting of consumers, businesses, and market trends and actions; software as a service (SaaS) and platform as a service (PaaS) services featuring software for providing business assistance services, namely, assisting health care facilities and other companies with customer follow-up to improve customer outcomes and satisfaction through the use of telecommunication devices and computer networks with automated interaction and data feedback, monitoring and compilation capacity; software as a service (SaaS) and platform as a service (PaaS) services featuring software for business monitoring services, namely, tracking web sites of others to provide details about user click traffic or visits to the web site; providing temporary use of on-line non-downloadable software and applications for providing business monitoring and consulting services, namely, tracking web traffic and applications of others to match consumers with subject matter experts; providing temporary use of on-line non-downloadable software and applications for providing business consulting services in the field of customer relationship management; software as a service (SaaS) and platform as a service (PaaS) services featuring software for communications services, namely, matching consumers with subject matter experts and expert resources, routing consumers to support services and personnel on web and mobile platforms; computer services, namely, hosting and maintaining a cloud-based platform for the product and warranty registration for the products of others; consulting services in the field of design, selection, implementation and use of computer software systems