My Plan Alerts allows healthcare plan members to select and then receive automated interactive personalized alerts, notifications and messages ("content") specific to their healthcare plan activity. A secure web "micro-site" will be used for content selection by members. The process allows members to select their preferred communications channel for content delivery and supports content delivery over any electronic channel. The member may input channel specific delivery information such as telephone number (landline or mobile) or email address. The process supports inbound and outbound communications over the defined channels. A secure web "micro-site" will be used for channel selection by members. Members may also select their content delivery schedule. Content delivery schedule options may include daily, weekly, based on changes in plan activity or other desired frequency

providing an interactive, secure, web micro-site featuring technology that allows healthcare plan member users to select preferred inbound and outbound communication channels for content delivery over electronic channels, input landline, phone numbers, mobile telephone numbers or email addresses, select content delivery schedule options that include daily or weekly content delivery based on changes in plan activity or other desired frequency, and receive automated interactive personalized alerts, notification, and messages specific to their healthcare plan activity