Computer software and downloadable computer applications for desktop, handheld, tablet, mobile and portable computer and telephone apparatus for use in the field of knowledge management to assist computer and web based help-desk and call-center service and support organizations in improving the services they provide to their customers; computer software and downloadable computer applications for desktop, handheld, tablet, mobile and portable computer and telephone apparatus for use in the fields of call-center and knowledge support services, namely, for use in providing knowledge support information of computer issues and errors, providing searching and management of support knowledge content, providing communication, text messages, e-mails, chatting and electronic messaging between users and support analysts in order to resolve problems by allowing for and keeping track of a checklist of steps within the support solution; and instructional manuals, sold as a unit

Computer consultation services, namely, providing technological consultation in the field of knowledge management to assist computer and web based help-desk and call-center service and support organizations in improving the services they provide to their customers and providing consultation about the quantitative and qualitative benefits of using support technology and services to improve the effectiveness and efficiency of a support organization; providing computer technology information via a web site; development of computer programs for knowledge-based computer systems and customer support call centers; computer consultation services in the fields of customer call-centers, knowledge content management, knowledge as a service, self-service troubleshooting and knowledgebase development