Computer software for database management for use with an information management system; computer software for providing emergency support information via telephone and communications devices from callers to emergency management system personnel; computer software for management and handling of 911 emergency calls, namely, software for computer servers hosting emergency communication databases, and software for client PC-based workstations from which emergency communication data is accessed; telecommunications products for automatic number and location identification systems to perform enhanced emergency call functions, namely, multiplexers and electrical controllers; computer software for use in the field of public safety answering systems to control automatic number and location identification microprocessors, and to collect, display and store incoming call information, manage records of incoming calls, and aid in dispatching emergency personnel; automatic number and location identification systems to perform enhanced emergency call functions comprised of display monitors, computer programs to control automatic number and location identification microprocessors, and to collect, display and store incoming call information, alternate microprocessor control cards, multiplexers, electrical controllers, computer terminals, key pads, and printers

Communication services, namely, electronic communication and information systems that facilitate access to and use of emergency information by emergency administration personnel, public service access providers, public safety agencies, and commercial firms providing emergency services; telecommunication services, namely, providing access to and use of databases of emergency information by emergency administration personnel and public services access providers; telecommunications services, namely, providing access to, use of and routing of emergency administration personnel and public services access providers by providing telephone, wireless, facsimile and data communications messaging services; communication services, namely, emergency broadcasting services, namely, transmitting warnings via radio, television, computer terminals for identifying and notifying a designated population of an impending situation; communication services, namely, electronic communication and information systems that facilitate the sending, storing and receiving voice messages over telecommunications networks and global computer networks, namely, providing electronic messaging services; communication services, namely, providing access to a database of emergency support information; communication services, namely, electronic communication systems consisting of local and global telecommunications and computer networks that facilitate access to emergency information databases; telecommunications services, namely, a nationwide comprehensive service consisting of local and global networks for wireless long distance providers, local telephone companies, satellite communications companies, alternative and competitive local exchange carriers, and other telecommunications providers to interconnect and integrate disparate systems and traditional telecommunications providers to provide automated call routing for access to emergency support public safety answering points; telecommunications services, namely, a private information and notification system for communicating critical emergency information about subscribers to public safety answering points and to responding field units and to notify subscriber designated contacts

Computer services, namely, providing on-line databases of names, addresses, phone numbers and updatable by electronic means for storing, updating and retrieving information useful to providers of emergency services; computer services, namely, providing individual databases to the general public to access and input personalized emergency information and preferences which may be useful to providers of emergency services such as family information, emergency contact information, medical conditions, security assess codes, language limitations, clergy and religious preferences, family notification instructions, personnel information, medical treatment preferences, medical service provider preferences; emergency response services, namely, monitoring telephone calls in order to provide information and assistance in emergency and non-emergency situations, and notifying emergency facilities and designated third parties