Computer software used for database analysis and management for use in the field of employee training and development and in the field of product and services quality control; computer software used for gathering employee training data, customer complaints, and product and service problem resolution data for use in business dashboards, reports and charting; computer software used for routing and processing data for use in the field of employee training and development and in the field of product and services quality control; computer software used for providing reminders for use in the field of employee training and development and in the field of product and services quality control; computer software used for handling data regarding purchase and receipt of goods; computer software used for gathering and processing employee data for quality control in the field of employee training and development; computer software used for gathering and processing product and services data for quality control in the field of product and services manufacture, provision, distribution and sale; computer software for gathering and processing employee data used for employee training and professional development; computer software used for handling customer complaints, credits, refunds, claims and recalls regarding products