Apparatus, devices, equipment, software and/or applications, namely, communications servers, telephones, videophones, softphones, voice boxes, telephone switches, private branch exchanges, private automatic branch exchanges, telecommunication softswitches, gateways, telecommunication switches, telephone distributed systems comprised of telecommunication servers and user communication devices, namely, telephones, videophones, and softphones, for accessing, processing, transmitting, switching, receiving, managing of sounds, signals, data, images, video, multimedia, and Internet Protocol (IP) in a wired and wireless telecommunication and computer networks; communication devices, namely, communications servers for providing unified communications; communication devices, namely, communications servers for enabling establishment of conference calls; communication devices, namely, communications servers for providing contact center services; software and/or applications for the operation of communications servers, telephones, videophones, softphones, voice boxes, telephone switches, private branch exchanges, call centers, private automatic branch exchanges, telecommunication softswitches, gateways, Session Initiation Protocol (SIP) terminals, desktop telephones, telecommunication switches, telephone distributed systems comprised of telecommunication servers and user communication devices, namely, telephones, videophones, softphones; user manuals in electronically readable, machine readable or computer readable form for use with, and sold as a unit with, all the aforementioned goods; instructional manuals packaged in association with the above goods