Technical support services, namely, updating and maintenance and troubleshooting support programs for diagnosis, and resolution of connectivity issues and related computer software and hardware problems; technical support services, namely, management and support of telecommunications, information technology systems, unified communication systems, integrated network management and equipment for others; telecommunication network management, technical and operations services, namely, management, consulting and support services related to telecommunications and information technology systems and equipment; business consulting services in the field of telecommunications and information technology; technical consulting services, namely, providing advice, design and management services with respect to computer and telecommunications systems and equipment; education and training services related to information technologies; design, construction, installation and maintenance of telecommunication systems; support and consultation services for managing computer systems, databases and applications; installation, maintenance, repair and servicing of computer software; technical support and parts replacement, configuration management and consultation; technical support services, namely, parts replacement, remote monitoring and notification; technical services related to configuration management, incident and problem management resolution, service request and change management; ongoing management of vendor software release processes