[ Apparatus for recording, transmission or reproduction of sound or images; data processing equipment and computers; artificial intelligence apparatus, namely, computer hardware and computer software for enabling natural language interaction and dialogue between a human user and a web service, data centre, website contact centre or digital device including mobile, portable and wireless devices; ] computer programs for enabling natural language dialogue between a human user and a web service, data centre, website contact centre or digital device including mobile, portable and wireless digital devices and enabling data capture and data analysis; artificial intelligence software enabling natural language dialogue between a human user and a web service, data centre, website contact centre or digital device including mobile, portable and wireless devices, and enabling data capture and data analysis; data feeders for use with artificial intelligence; data mining software; computer software, namely, natural language virtual agents enabling natural language dialogue between a human user and a web service, data centre, website contact centre or digital device including mobile, portable and wireless devices, and enabling data capture and data analysis; natural language virtual agent software applications for mobile, portable and wireless devices enabling natural language dialogue between a human user and a web service, data centre, website contact centre or digital device including mobile, portable and wireless devices, and enabling data capture and data analysis; software enabling computers to mimic human responses to questions; [ software to enable the capture, storage and utilisation of user opinions; ] customer-management software for analysis and interpretation of email enquiries and spoken enquiries and tracking and analysing customer conversations and enquiries; [ software to enable the evaluation of service to customers; ] software to collect, record, store, process, categorise and diagnose information from customers, respond to those customers and enable them to ascertain the answers to queries regarding the goods and services of third parties, to access the services of third parties, and to permit the third parties to selectively target customers; downloadable computer software for enabling natural language dialogue between a human user and a web service, data centre, website contact centre or digital device including mobile, portable and wireless devices, and enabling data capture and data analysis; [ downloadable electronic publications and documentation, namely, pamphlets, magazines, circulars and instructional text in the field of natural language interaction software; ] downloadable computer software in electronic form for enabling natural language dialogue between a human user and a web service, data centre, website contact centre or digital device including mobile, portable and wireless devices, and enabling data capture and data analysis supplied on-line from databases or from facilities provided on the Internet including web sites [, and downloadable publications in electronic form, namely, books, pamphlets, magazines and circulars and instructional text in the field of natural language interaction software supplied on-line from databases or from facilities provided on the Internet including web sites ] ; [ computer software and networking hardware for the facilitation of interactive multimedia communications; computer software for use in creating, editing and delivering textual and graphic information via computer communication networks; ] computer software for enabling natural language dialogue between a human user and a web service, data centre, website contact centre or digital device including mobile, portable and wireless devices, and enabling data capture and data analysis for mobile, portable and wireless devices; computer application software for enabling natural language dialogue between a human user and a web service, data centre, website contact centre or digital device including mobile, portable and wireless devices, and enabling data capture and data analysis for mobile, portable and wireless devices

[ Business management in the field of implementation of natural language interaction software; business administration in the field of implementation of natural language interaction software; business project management in relation to computer software that enables natural language dialogue between a human user and a web service, data centre, website contact centre or digital device including mobile, portable and wireless devices, and enables data capture and data analysis; collection, preparation, composition, processing, acquisition and provision of business information; ] data analysis in the field of natural language interaction; provision of information and advice in relation to all the foregoing

[ Scientific and technological services and research in the field of natural language interaction and design relating thereto; industrial analysis and research services in the field of natural language interaction; design and development of computer hardware and software; custom design, installation and maintenance of computer software, namely, natural language virtual agents; ] custom design [, installation and maintenance ] of [ computer software, ] natural language virtual agent software applications for mobile, portable and wireless devices, artificial intelligence software, data mining software, software enabling computers to mimic human responses to questions [, software to enable the capture, storage and utilisation of user opinions, customer-management software, software to enable the evaluation of service to customers, software to collect, record, store, process, categorise and diagnose information from customers, respond to those customers and enable them to ascertain the answers to queries regarding the goods and services of third parties, to access the services of third parties, and to permit the third parties to selectively target customers, computer software for mobile, portable and wireless devices, computer application software for mobile, portable and wireless devices; design, development and research services relating to artificial intelligence; computer project management; graphic design services; application service provider (ASP), namely, hosting computer software applications; provision of information and advice in relation to all the foregoing ]