computer programs and software, namely, enterprise software applications for manufacturers and distributors in the areas of supplier management, sales management, sales force automation, warehousing, distribution, logistics, customer service, customer asset management, customer relationship management, product lifecycle management, transportation logistics management, transportation resource planning, supplier relationship management, order entry, inventory and production planning, product design, procurement order management, supply chain management, facility planning, tax planning, accounting, financial and business analysis, administration and forecasting, support services, supply chain collaboration, human resource administration and resource planning, distribution resource planning, retail resource planning, electronic data interchange, management of accounts payable and receivable, ordering, invoicing, telemarketing, shipping customer orders, field services, quality management, manufacturing execution systems, product and sales order configuration, and enterprise resource planning; computer programs and software which allows users to perform business transactions over the Internet, namely, ordering and fulfilling orders for products, creating on-line product catalogs, tracking product order status and managing information relating to business transactions; computer software, namely, middleware for use in enterprise resource planning, enterprise application integration and service-oriented architecture

computer software development, computer software support services, namely, troubleshooting of software problems and computer software consulting; software as a service (SAAS) services, namely, hosting software for use by others in the field of enterprise resource planning solutions, expense management, asset management, human resource administration and management, construction management, customer relationship management, human capital management, financial management, performance management, product lifecycle management, workforce management, public sector solutions, hospitality solutions, business solutions and supply chain management