Web-based business consulting and process re-engineering services relating to the integration of business process technologies; web-based business management consultancy as well as development of processes for the analysis and the implementation of strategy plans and management projects; providing information in the fields of business innovation process, business management and business opportunities via the Internet; analysis of market research data and statistics via the Internet/web-based business data analysis; creation of marketing tools designed to increase a client company's knowledge of customer needs, its competitors' products and services, pricing, advertising strategy and sales strategy via the Internet; web-based customer service management for others, total quality management services, namely, business management services for establishing business quality policy and determining business means for implementing those policies to improve customer satisfaction; consumer marketing research and consulting; information, advisory, consulting, business research and planning services relating to, marketing communications, reputation management or business administration, including such services provided online or via the Internet; organizational, competitor, and product life cycle marketing research services for administrators and managers via the Internet; marketing services, namely, process engineering consultation services requiring consumer marketing research via the Internet; defining Performance Metrics, undertaking Gap Analysis, establishing Standards; web-based business research services in the field of telecommunications; web-based business research for management and marketing using focus groups; web-based business services, namely, non-industry specific consulting on consumer perception and purchasing research; web-based market research and business analyses; on-line business research service that allows the user to analyze opinion trends contained in documents on the Internet; web-based operational business research, namely, providing the interdisciplinary mathematical science for others that focuses on the effective use of technology by organizations; business consulting services related to monitoring, controlling and managing product, service and brand satisfaction via the Internet