Computer software, computer programs and computer systems; software downloadable from the Internet; downloadable electronic publications

Marketing services; promotional services; advertising services; market research services; consumer research services; business research services; marketing research; market research and analysis services; business consultancy services

Providing access to information, databases and Internet sites for the retrieval, exchange and downloading of information and data; remote data access services; transmission and processing of data from remote locations to and from mobile telephones, handheld devices and other portable communication devices; provision of email services; on-line services for providing access to customer relationship management (CRM) and contact management services for use in facilitating, managing, storing, analysing, reporting, searching and tracking sales, customers, suppliers, leads, tasks, projects, communications, correspondence, invoices, financial information, news, notes, files, contact information, marketing (both online and offline), calendars, meetings, appointments and document management and which interface with other software, services and social media (both online and offline) and which provide links to other online subscription services; providing on-line interactive user messaging and communication services; providing access to software via computer networks; information, advisory and consultancy services relating to the aforementioned services

Software as a service; hosting services; consultancy, design, analysis, development and implementation services relating to computer software; support, maintenance and updating of computer software; including information, advice and assistance provided in person, by telephone, by e-mail, on-line, or by means of on-line communities (in the opinion of the International Bureau these terms are too vague - Rule 13.2.b) of the Common Regulations); providing a research, advisory, consultancy and information service relating to the aforesaid services