Scientific and technological services as well as research and design services relating thereto; industrial analysis, industrial research and industrial design services; design and development of computer hardware and software; computer Platform as a Service (PaaS), in particular software for use in customer satisfaction analysis; providing online non-downloadable software (SaaS) that analyzes and develops customer-related data as well as consumer behavior using artificial intelligence, in particular to be able to predict customer behavior, optimize customer behavior, improve targeting, analyze marketing data, design targeted marketing and advertising campaigns and manage customer relationships in the field of marketing, advertising, data science and data analysis; scientific analysis of survey data