Computer application software; computer application software for cloud computing; computer software for data and document capture, editing, management, modification, transmission, storage, sharing, exchange, and processing; computer application software for data and document capture, editing, management, modification, transmission, storage, sharing, exchange, and processing; computer software for email, voice mail, or Internet messaging; computer application software for email, voice mail, or Internet messaging; computer hardware; downloadable image files; downloadable music files

Cloud computing; software as a service; software as a service featuring software for telecommunications services; software as a service featuring software for the operation and management of telephone communication; software as a service featuring software for facsimile, voice mail, text messaging and instant messaging; software as a service featuring software for use in providing unified communications services; software as a service featuring software for managing chat, video, screen sharing, file management, video conference and telephone conference; software as a service featuring software for providing user presence information; software as a service featuring software for file storage, file sharing, data back-up and document synchronization; software as a service featuring software for telephone call transfer; software as a service featuring software for contacts management; software as a service featuring software for creating and editing annotation on shared screen; software as a service featuring software for ai assisted transcription; software as a service featuring software for streamlining incoming inquiries from multiple channels; software as a service featuring software for managing and viewing customer context; software as a service featuring software for speech recognition and text to speech; software as a service featuring software for managing voice, chat, email, and sms queues; software as a service featuring software for providing reports and analysis; software as a service featuring software for multimedia recording; software as a service featuring software for outbound voice calls, outbound dialer and power dialing; software as a service featuring software for review, score, and provide feedback on agent-customer interactions; software as a service featuring software for schedule management; software as a service featuring software for integrating crm and wfm; software as a service featuring software for interactive voice response; software as a service featuring software for real-time monitoring; software as a service featuring software for video conference and telephone conference; software as a service featuring software for audio, video and screen sharing; software as a service featuring software for text messaging and instant messaging; software as a service featuring software for audio and video recording; software as a service featuring software for webinars; software as a service featuring software for use in data and application integration; data backup as a service; cloud computing, namely, disaster-recovery-as-a-service (draas); software as a service featuring software for computer network security, anti-virus protection, and intrusion detection and prevention; troubleshooting of computer software problems [technical support]; unified communications as a service (ucaas) services, namely, cloud computing featuring software for use in enabling telecommunications network services, business calling connectivity services in the nature of sip trunking, for enabling business communications for telephone calls, electronic messaging, collaborating on shared documents, electronic chat, video playback, and contact center data exchange over data networks