Technical assistance by maintenance, servicing and repair of laser cutting installations, including problem analysis and repair monitoring via a hotline and by means of software for remote access, control and maintenance of these installations by service technicians, included in this class; inspection of laser cutting installations and their components prior to maintenance and repair thereof

Technical assistance concerning software problems by computer technicians via a telephone hotline and using remote diagnostic and maintenance software (remote support tools); remote diagnosis and maintenance (remote support) of software faults via a virtual private network (VPN) and using remote diagnostic and maintenance software (remote support tools); programming, updating, servicing, conversion and maintenance of computer programs and software, particularly machine control software, including via the Internet; error diagnosis and upgrading of software; installation of software updates in machine controls for troubleshooting; remote programming of machine controls for troubleshooting; technical consulting for machine users concerning software application and use