Recorded and downloadable computer software, namely, computer software for business information and communications management, business database management, customer service management and management of customer relations, all of the foregoing directed to the fields of customer support, customer relationship management, customer service, customer engagement, and help-desk functionality; software for electronic communications within businesses and between businesses and their customers, all of the foregoing in the fields of customer support, customer relationship management, customer service, customer engagement, and help-desk functionality

Advertising, except radio advertising; business management; business administration; data search in computer files for others; computerized file management; business auditing; business efficiency expert services; business management assistance; professional business consultancy; business inquiries; business investigations; business information; commercial information and advice for consumers [consumer advice shop]; business appraisals; business management and organization consultancy; business management consultancy; business organization consultancy; administrative services for the relocation of businesses; business research; accounting; invoicing; drawing up of statements of accounts; systemization of information into computer databases; compilation of information into computer databases; business information services provided online from a global computer network or the internet; on-line advertising on a computer network; commercial or industrial management assistance; commercial information agencies advisory services for business management; sales promotion for others; administrative processing of purchase orders; payroll preparation; personnel management consultancy; rental of advertising space, excluding advertising in radio; publication of publicity texts; publicity material rental; updating of advertising material; dissemination of advertising matter; publicity columns preparation; writing of publicity texts; secretarial services; compilation of statistics; commercial administration of the licensing of the goods and services of others; arranging subscriptions to telecommunication services for others; telemarketing services; marketing studies; marketing research; retailing and wholesaling, including online, of computer hardware and software

Telecommunications, excluding radio and television broadcasting; transmission of digital files; electronic mail; electronic bulletin board services [telecommunications services]; providing telecommunications connections to a global computer network; providing user access to global computer networks; voice mail services; computer aided transmission of messages and images; message sending; rental of message sending apparatus; providing internet chatroom; providing access to databases; rental of access time to global computer networks; communications by computer terminals; teleconferencing services; rental of modems; providing online forums; satellite transmission excluding radio and television broadcasting; communications by fiber [fibre] optic networks; information about telecommunication; paging services [telephone or other means of electronic communication excluding radio]; cellular telephone communication; rental of telephones; telephone services; communications by telephone; wire service; videoconferencing services; transmission of telephone calls; virtual chatroom established via text messaging; transmission of written electronic communications; chat room services; forums [chat rooms] for social networking; sending of emails, text messages and voice messages

Computer programming in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; design, development and customization of computer software in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; rental of computer programs or applications software which enables the compilation and processing of data for central database through local and global networks directed to the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; providing temporary use of on-line non-downloadable software, namely, graphical user interface software for use in managing customer relationships, all of the foregoing in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality