Downloadable computer software, downloadable application software and downloadable applications for mobile devices all for use in customer relationship management; recorded computer programs intended for customer relationship management; recorded computer programs intended for customer relationship optimization; recorded computer programs intended for customer service management; recorded computer programs for customer loyalty program organization and administration; recorded opinion polling software; recorded computer programs for market information processing; recorded software for carrying out market studies

Commercial business management, namely, client relationship follow-up; commercial administration of the licensing of good and services of others; providing commercial information in the field of catering services, cleansing services or facility management services; business management and organization consultancy; public relations; company business audits in the nature of commercial market analyses; customer service management of others; organization and administration of customer loyalty programs which provides incentive award programs through issuance and processing of loyalty points for purchase of a company's services; market research study services relating to customer loyalty; linkage between commercial and professional contacts, namely, updating and maintaining business contact information via the Internet; dissemination of advertising material to attract new customers and retain the existing customer base; conducting public opinion polls; conducting market studies; conducting computerized market studies; conducting market study by opinion polls; computerized database management; compilation of information into computer databases; provision of commercial sales information via computer databases; commercial sales information services provided by access to a computer database; commercial sales information provided via websites

Restaurant and catering services for providing food and beverages; food and beverages preparation services provided by restaurants, refreshment stands, cafés and bars; cafeteria services; tea room services; bar services; catering services; self-service restaurant services; snack bars services ; on-site and take-away meal, food and beverage restaurant services; coffee shop services; restaurant service for making food and beverages available for immediate consumption; food preparation and catering information, provided by any means, including by electronic means or online