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Computer software development; hosting a web site and a mobile application for customer relationship management; proving platform as a service (PaaS) featuring computer software platforms for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interactions; rental of computer programs which enables the compilation and processing of data for central database through local and global networks directed to the fields of customer support, customer relationship management, customer service, and helpdesk functionality; computer programming in the fields of customer support, customer relationship management, customer service, and helpdesk functionality; hosting a web site and a mobile application for facilitating communication and collaboration between customer support personnel; design, development and customization of computer software in the fields of customer support, customer relationship management, customer service, and helpdesk functionality; hosting a web site and a mobile application over the Internet for receiving, storing, tracking, organizing, managing, analyzing, and reporting customer support requests and customer communications; providing on-line non-downloadable customer relationship management software; updating and maintenance of computer software; computer software design; technical support services, namely, troubleshooting of computer software problems; computer software development for others; services for maintenance of computer software; consulting services in the field of computer software design and development; development of computer software application solutions in the field of customer communication; database design and development; computer software development for big data processing; data conversion of computer programs and data, other than physical conversion; application service provider, namely, hosting, managing, developing, and maintaining applications, software, and web sites, in the field of customer management and consultancy