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downloadable communications processing computer software; recorded computer databases featuring information related to message exchange; downloadable data communications software; downloadable data processing software; downloadable software applications for database management; downloadable computer programs for project management; downloadable integrated software packages for database management; downloadable interactive computer software for database management; downloadable computer programs for processing data; downloadable computer programs for processing information; downloadable computer programs for use in desk top publishing for editing publications; downloadable computer programs relating to word processing; computer programs, downloadable for database management; downloadable computer authoring software for use on internal computer networks and global communication networks; downloadable computer software for managing secure communications over computer networks and global computer networks; downloadable computer software to enable uploading, downloading, accessing, posting, displaying, tagging, blogging, streaming, linking, sharing or otherwise providing electronic media or information via computer and communication networks; downloadable computer programs for managing communications and data exchange between computers and electronic devices; computer software applications downloadable to pdas and mobile devices to enable access to and the editing of document application software; computer software applications downloadable to pdas and mobile devices to enable access to and the editing of document templates, the building of data models and the integration of said software applications with social networks, all for improving customer communications and interactions; downloadable computer programs for use on and with computer networks and global communication networks, namely, user identification, registration and auhtorisation programs; downloadable database programs; downloadable computer software for the purpose of information and communication management including database management, network management, enterprise content management, information management solutions, productivity management, workflow management, e-mail management, records management and management of other digital communication including blogs, short messenger services, messages and instant messages; downloadable network software for database management; downloadable workgroup and project management software; downloadable software for designing, creating, maintaining and accessing customised internal network sites and global communication network sites; downloadable software for designing, creating, maintaining and accessing document management, authoring, storage and retrieval systems; downloadable software for document authoring, storage, retrieval, contention control, version history tracking, profiling, access control and security; downloadable software for automatically notifying users when documents have been updated; downloadable software for allowing communication and interaction between phones, mobile devices, media players, computers, digital media hubs and audio-visual devices; downloadable software for meeting and event scheduling and notification and for posting announcements on internal network sites and global communication network sites; downloadable software for posting links to internal network sites and global communication network sites; downloadable software for categorising, searching and retrieving documents and data on internal computer networks; downloadable programs for automating login procedures to access websites or internal networks; downloadable security and encryption programs in the nature of computer programs for network security and data encryption; downloadable computer programs for maintaining user privacy; downloadable computer programs for maintaining and updating user profiles; downloadable computer programs for maintaining server profiles; all of the aforesaid relating to computer software and software as a service (saas) for improving customer communications, interactions and customer experience templates, the building of data models and the integration of said software applications with social networks, all for improving customer communications and interactions; all of the aforesaid relating to computer software and software as a service (saas) for improving customer communications, interactions and customer experience

Computer services, namely, cloud computing services featuring software for use in document management, authoring and publishing; developing customised internal network websites; cloud computing, namely, consulting services in the field of cloud computing; computer software advisory services; computer software consultancy; computer software design; computer software development; computer software engineering; computer software programming services; computer support services for computer hardware, software and peripherals advisory and information services, namely, troubleshooting in the nature of diagnosing computer hardware and software problems; computer support services in the nature of computer software programming and software installation, repair and maintenance services; consultancy in the design and development of computer software; computer services, namely, providing online non-downloadable software for database management, data storage and backup, virtualisation, networking, collaboration, remote access, remote support, cloud computing, data sharing, data security, access, administration and management of computer applications and computer hardware, computer application distribution and for transmission of voice, data, images, audio, video and information, and for content management, online project management, online conferences, meetings, demonstrations, presentations and interactive discussions word processing programs, operating systems programs; cloud services, namely, providing on-line non-downloadable operating software for accessing and using a cloud computing network; cloud hosting provider services, namely, hosting of the websites of others; consulting in the field of cloud computing networks and applications; development of computer software application solutions; design of computer software; development of computer software; development of computer based networks; designing, creating, maintaining and accessing document management, authoring, storage and retrieval systems being software applications; development of software; diagnosis of faults in computer software; hosting of software as a service (saas) featuring software for database management; installation of computer software; maintenance of computer software; online provision of non-downloadable web-based applications for database management (non-downloadable); online provision of non-downloadable web-based software for database management (non-downloadable); providing virtual computer systems through cloud computing; providing information, including online, about design and development of computer hardware and software; repair of computer software; software as a service (saas) featuring software for database management; software creation in the nature of software design and development; software engineering; upgrading of computer software; updating of computer software; writing of computer software; all of the aforesaid relating to computer software and software as a service (saas) for improving customer communications, interactions and customer experience