NICE INCONTACT CXONE - Trademark Details
Status: 700 - Registered
Serial Number
79242926
Registration Number
5929140
Word Mark
NICE INCONTACT CXONE
Status
700 - Registered
Status Date
2019-12-10
Filing Date
2018-05-01
Registration Number
5929140
Registration Date
2019-12-10
Mark Drawing
4000 - Standard character mark
Typeset
Published for Opposition Date
2019-09-24
Attorney Name
Law Office Assigned Location Code
L60
Employee Name
SINGH, TEJBIR
Statements
Goods and Services
Recorded computer software, downloadable computer software and computer applications for use in the fields of employee management, customer experience, and employee and customer support incorporating omnichannel routing, analytics, and artificial intelligence, namely, software for employee performance management; computer software for data gathering, processing and analyzing employee persona, employee engagement and profile building, employee interaction behaviors with customers, employee skills, employee customer satisfaction scores, employee average handle time, employee education, tenure, training, coaching, scheduling, adherence, preferences, goals, evaluation history and past experience for the purpose of improving customer service, experience and satisfaction, improving employee and workforce performance and employee empowerment in the field of employee work performance; computer software for data management, analysis, interpretation and identification of employee performance, employee success modeling, employee behavioral analytics, employee real-time analytics and guidance, employee agent guidance and employee process automation, reporting and decision support in the field of contact center operational efficiency, customer service and experience for the purpose of improving sales and marketing effectiveness, employee work performance, employee empowerment and employee flexibility within the contact/engagement center operation; computer software in the field of audio search and transcription technology, namely, software for collecting, indexing, enabling searching of, and providing analytics relating to recorded media; computer software in the field of audio search and transcription technology, namely, software for embedding phonetic search technology in computer applications
Goods and Services
Providing temporary use of non-downloadable cloud-based software and providing temporary use of non-downloadable computer software for use in the fields of employee management, customer experience, and employee and customer support incorporating omnichannel routing, analytics, and artificial intelligence, namely, software for employee performance management; Application service provider featuring software for queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties, callers or customers for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; application service provider featuring software for scheduling, surveying, monitoring, supervising, rating, reviewing managing, forecasting, recording, analyzing and training employees for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; application service provider featuring an application software development tool for use in customizing telecommunication service applications, namely, software for queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties, callers or customers for use in the field of customer service, customer support, inside sales, collections, outside sales, and marketing; and technical support services, namely, troubleshooting of computer software problems; computer software consultation; providing information relating to computer software maintenance, use and development
Classification Information
International Class
009 - Scientific, nautical, surveying, electric, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin-operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire-extinguishing apparatus. - Scientific, nautical, surveying, electric, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin-operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire-extinguishing apparatus.
US Class Codes
021, 023, 026, 036, 038
Class Status Code
6 - Active
Class Status Date
2019-03-05
Primary Code
009
International Class
042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software; legal services. - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software; legal services.
US Class Codes
100, 101
Class Status Code
6 - Active
Class Status Date
2019-03-05
Primary Code
042
Current Trademark Owners
Trademark Owner History
Correspondences
Name
JACQUELINE ZION
Address
Please log in with your Justia account to see this address.
International Registrations
International Registration Number
1428156
International Registration Date
2018-05-01
International Publication Date
2018-10-11
International Renewal Date
2028-05-01
Auto Protection Date
2020-08-21
International Status
001 - Request for extension of protection established
International Status Date
2018-10-11
Priority Claimed In
True
Priority Claimed Date
2017-11-21
First Refusal In
True
Trademark Events
Event Date | Event Description |
2018-10-11 | SN ASSIGNED FOR SECT 66A APPL FROM IB |
2018-10-15 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM |
2018-10-15 | ASSIGNED TO EXAMINER |
2018-10-15 | NON-FINAL ACTION WRITTEN |
2018-10-16 | NON-FINAL ACTION (IB REFUSAL) PREPARED FOR REVIEW |
2018-10-19 | APPLICATION FILING RECEIPT MAILED |
2018-10-29 | REFUSAL PROCESSED BY MPU |
2018-10-29 | NON-FINAL ACTION MAILED - REFUSAL SENT TO IB |
2018-11-17 | REFUSAL PROCESSED BY IB |
2019-02-15 | DEATH OF INTERNATIONAL REGISTRATION |
2019-02-16 | NOTIFICATION OF EFFECT OF CANCELLATION OF INTL REG MAILED |
2019-02-22 | CORRECTION TRANSACTION RECEIVED FROM IB |
2019-03-05 | REINSTATED |
2019-03-06 | CORRECTION FROM IB ENTERED - NO REVIEW REQUIRED |
2019-03-08 | NOTICE OF REINSTATEMENT MAILED |
2019-03-07 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
2019-03-11 | ASSIGNED TO LIE |
2019-03-15 | LIMITATION OF GOODS RECEIVED FROM IB |
2019-03-15 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
2019-03-15 | TEAS/EMAIL CORRESPONDENCE ENTERED |
2019-04-09 | FINAL REFUSAL WRITTEN |
2019-04-10 | FINAL REFUSAL MAILED |
2019-04-22 | LIMITATION FROM THE IB EXAMINED, NO ACTION IS NEEDED |
2019-08-20 | TEAS REQUEST FOR RECONSIDERATION RECEIVED |
2019-08-20 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
2019-08-21 | TEAS/EMAIL CORRESPONDENCE ENTERED |
2019-08-22 | APPROVED FOR PUB - PRINCIPAL REGISTER |
2019-08-22 | LAW OFFICE PUBLICATION REVIEW COMPLETED |
2019-09-04 | NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED |
2019-09-18 | NOTICE OF START OF OPPOSITION PERIOD CREATED, TO BE SENT TO IB |
2019-09-18 | NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB |
2019-09-24 | PUBLISHED FOR OPPOSITION |
2019-09-24 | OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED |
2019-10-05 | NOTIFICATION PROCESSED BY IB |
2019-12-10 | REGISTERED-PRINCIPAL REGISTER |
2020-03-10 | FINAL DISPOSITION NOTICE CREATED, TO BE SENT TO IB |
2020-03-26 | FINAL DISPOSITION PROCESSED |
2020-03-27 | FINAL DISPOSITION NOTICE SENT TO IB |
2020-04-17 | FINAL DECISION TRANSACTION PROCESSED BY IB |