Computer software used to compose, format, personalize, and distribute content to support physical and electronic customer communications; computer software for document automation applications including customer, supplier, partner, and human resource communications; computer software for application management, network and telecommunications management, server management, and storage resource management; computer software for virtualization of computer data; software for document capture, identification, sharing, and management; computer software for business collaboration and work flow management; computer software and programs for use in creating, assembling and delivering large volumes of transactional and personalized documents across multiple channels ensuring the enforcement of the relevant regulatory and quality controls on content across multiple jurisdictions, and providing context reflecting customer and/or transaction history, standing, language, idiom and other preferences; computers; computer file servers; storage area network (SAN) hardware and operating software; network attached storage (NAS) hardware and operating software; computer data storage and retrieval apparatus, comprising processors, networks, memories, operating software and data storage units; computer hardware and computer software for data security and data storage security; software for data storage and information management; software for data archiving; software for data backup and recovery; computer software for business collaboration and work flow management; computer software for electronic document, data and template management; computer software for data mobility in data storage devices; computer hardware and computer peripherals; electronic publications, namely, training manuals in the field of electronically-automated and template-based document management recorded on computer media; computer peripherals and parts thereof; downloadable instruction manuals sold as a unit with the aforementioned goods