Providing customers with Internet and telephone access to an application hub, namely, providing voice communication services via the Internet, Voice over internet protocol (VOIP) services that are accessed by phone or the internet which provides computer telephony integration whereby people who wish to communicate with the customer are put into contact via the application hub; providing customers with Internet and telephone access to an application hub, namely, providing voice communication services via the Internet, Voice over internet protocol (VOIP) services that are accessed by phone or the internet which enables person-to-person, business-to-business and customer-to-business contact in multiple media formats with applications also featuring call recording, telecommunications call routing, telephone conference services, video conferencing, video broadcasting, instant messaging, mobile telephone services and web conferencing services whereby people who wish to communicate with the customer are put into contact via the application hub; providing customers with Internet and telephone access to an application hub, namely, providing telephone communication services and voice communication services via the Internet which provides the processing facilities of a call or contact centre by hosted telephony by connecting calls between phone and internet voice calling users

Platform as a service (PAAS) featuring computer software platforms for contact center management