computer software programs for use in customer relationship management; computer software programs for communications service providers, namely, computer programs for collecting and processing data, for integrating the data, for analyzing the data using real-time analytics, for applying predictive analytics to the data, for determining customers' needs, wants, likes and dislikes, for deploying and launching services directed to the customer, for predicting service usage trends, for detecting and analyzing anomalies and disturbances in the network, for monitoring, managing, and optimizing network operations, for projecting future service usage needs and requirements, for automating customer interactions and business decisions, for service delivery fulfillment and management, for developing pricing structures, for bandwidth management, for fulfilling customer orders, for monitoring and responding to customer activity, for collecting network usage information, for cataloging and managing cloud-based products and services, for managing resources needed to provide cloud-based services, and for providing customer and operational visibility of the cloud environment

Scientific research; industrial research in the field of telecommunications networks; computer programming; consultation and providing information in the field of computer programmes and software, information systems and information technology; technical support services, namely, troubleshooting of computer software problems; design, development, creation, installation, implementation, providing, maintenance and updating of computer programmes; computer system design services; rental and leasing of computer programmes and software; design, creation, implementation, development, providing and updating of computer software and user software interfaces; database design and development; design and development of computer terminals and readers; research and development in the field of information technology, telecommunications and computer programming; design, development, implementation, providing and updating of computer programmes and software; design, development and implementation of computer systems used via network between telecommunications network and computers; providing on-line non-downloadable computer software for use in customer relationship management; providing on-line non-downloadable computer programmes and software to communications service providers, namely, providing computer programs for collecting and processing data, for integrating the data, for analyzing the data using real-time analytics, for applying predictive analytics to the data, for determining customers' needs, wants, likes and dislikes, for deploying and launching services directed to the customer, for predicting service usage trends, for detecting and analyzing anomalies and disturbances in the network, for monitoring, managing, and optimizing network operations, for projecting future service usage needs and requirements, for automating customer interactions and business decisions, for service delivery fulfillment and management, for developing pricing structures, for bandwidth management, for fulfilling customer orders, for monitoring and responding to customer activity, for collecting network usage information, for cataloging and managing cloud-based products and services, for managing resources needed to provide cloud-based services, and for providing customer and operational visibility of the cloud environment