Blank data storage media for recording computer programs, namely, CD-ROMs and DVDs; audio, video or sound recordings featuring material in the field of Customer Management(CM) and Customer Relationship Management (CRM); audio, video or sound recordings in the form of discs featuring material in the field of Customer Management(CM) and Customer Relationship Management (CRM); pre-recorded CDs featuring material in the field of Customer Management (CM) and Customer Relationship Management (CRM); pre-recorded DVDs featuring material in the field of Customer Management (CM) and Customer Relationship Management (CRM); computer discs featuring material in the field of Customer Management (CM) and Customer Relationship Management(CRM); pre-recorded CD-ROMs featuring material in the field of Customer Management (CM) and Customer Relationship Management (CRM); computer programs and computer software for database management in the field of Customer Management(CM) and Customer Relationship Management(CRM)

Printed material, namely, magazines in the field of Customer Management (CM) and Customer Relationship Management (CRM); printed matter, namely, books in the field of Customer Management(CM) and Customer Relationship Management(CRM); printed publications, namely, magazines and books in the field of Customer Management (CM) and Customer Relationship Management(CRM); books in the field of Customer Management (CM) and Customer Relationship Management (CRM); printed instructional material in the field of Customer Management (CM) and Customer Relationship Management (CRM); instruction books in the field of Customer Management(CM) and Customer Relationship Management (CRM) information books in the field of Customer Management(CM) and Customer Relationship Management (CRM); magazines in the field of Customer Management (CM) and Customer Relationship Management (CRM); printed periodicals in the field of Customer Management(CM) and Customer Relationship Management(CRM); manuals in the field of Customer Management(CM) and Customer Relationship Management (CRM); manuals for instructional purposes in the field of Customer Management (CM) and Customer Relationship Management (CRM); manuals for reference purposes in the field of Customer Management (CM) and Customer Relationship Management (CRM); reference books in the field of Customer Management(CM) and Customer Relationship Management (CRM); printed reference cards in the field of Customer Management (CM) and Customer Relationship Management(CRM); reference handbooks in the field of Customer Management(CM) and Customer Relationship Management (CRM); reference manuals in the field of Customer Management (CM) and Customer Relationship Management (CRM); printed materials relating to audiovisual presentation, namely, manuals, books and booklets in the field of Customer Management (CM) and Customer Relationship Management (CRM); printed teaching material relating to audiovisual presentations in the field of Customer Management (CM) and Customer Relationship Management (CRM); documents, namely, books in the field of Customer Management (CM) and Customer Relationship Management (CRM.); leaflets in the field of Customer Management (CM) and Customer Relationship Management (CRM); pamphlets in the field of Customer Management (CM) and Customer Relationship Management (CRM); posters; information sheets in the field of Customer Management (CM) and Customer Relationship Management (CRM); printed stationery; printouts, namely, booklets, printed information reports and printed reference material in the field of Customer Management (CM) and Customer Relationship Management (CRM); prints

Business management; customer relationship management for businesses; administration of business or business affairs; business process management; business process management for others; business assistance in management of business activities; business counseling; business development services, namely, consultancy and counseling in the field of customer Management (CM) and Customer Relationship Management (CRM) provided via the internet or in person; business planning; business evaluation services; business examination services, namely, consultancy and counseling in the field of Customer Management (CM) and Customer Relationship Management (CRM); business expertise services, namely, consultancy and counseling in the field of Customer Management (CM) and Customer Relationship Management (CRM) provided via the internet or in person; business monitoring services, namely, consultancy and counseling in the field of Customer Management (CM) and Customer Relationship Management(CRM); business research; business statistical analysis; business statistical information services; business strategic planning; business promotion services; business strategy services, namely, consultancy and counseling in the field of Customer Management (CM) and Customer Relationship Management(CRM) provided via the internet or in person; business surveys; business project management; administration relating to marketing or business methods; advertising services; corporate planning, namely, consultancy and counseling in the field of Customer Management (CM) and Customer Relationship Management(CRM) provided via the internet or in person; collecting business information, namely, surveys, benchmarking studies and research data in the field of Customer Management(CM) and Customer Relationship Management (CRM); collection of business statistics; collection of statistics for business; collecting information for business, namely, surveys, benchmarking studies and research data in the field of Customer Management(CM) and Customer Relationship Management (CRM); collection of commercial information, namely, surveys, benchmarking studies and research data in the field of Customer Management (CM) and Customer Relationship Management(CRM); collection of business data, namely, surveys, benchmarking studies and research data in the field of Customer Management (CM) and Customer Relationship Management(CRM); collection of information relating to advertising, namely, surveys, benchmarking studies and research data in the field of Customer Management (CM) and Customer Relationship Management(CRM); collection of information relating to market analysis, namely, surveys benchmarking studies and research data in the field of Customer Management(CM) and Customer Relationship Management (CRM); collection of information relating to market research, namely, surveys, benchmarking studies and research data in the field of Customer Management (CM) and Customer Relationship Management(CRM); collection of market research information, namely, surveys, benchmarking studies and research data in the field of Customer Management (CM) and Customer Relationship Management(CRM); commercial administration, namely, consultancy and counseling in the field of Customer Management (CM) and Customer Relationship Management (CRM); commercial business management; commercial or industrial business management assistance; company monitoring, namely, consultancy and counseling in the field of Customer Management (CM) and Customer Relationship Management (CRM); compilation of business data, namely, surveys, benchmarking studies and research data in the field of Customer Management (CM) and Customer Relationship Management (CRM); compilation of business information, namely, surveys. benchmarking studies and research data in the field of Customer Management (CM) and Customer Relationship Management(CRM); compilation of business statistics, namely, surveys, benchmarking studies and research data in the field ofCustomer Management (CM ) and Customer Relationship Management (CRM); compilation of commercial information, namely, surveys, benchmarking studies and research data in the field of Customer Management (CM) and Customer Relationship Management (CRM); compilation of company information, namely, surveys, benchmarking studies and research data in the field of Customer Management(CM) and Customer Relationship Management (CRM); compilation of information into computer databases; compilation of lists of prospective customers, namely, prospect lists, customer lists and subscriber lists in the field of Customer Management (CM) and Customer Relationship Management (CRM); compilation of mailing lists, namely, mailing lists of customers and prospective customers in the field of Customer Management(CM) and Customer Relationship Management (CRM); compilation of statistics; compilation or exploitation of statistical data; Providing an online searchable database featuring market research, reports, articles, blogs, books and magazines in the field of Customer Management (CM) and Customer Relationship Management (CRM); computerised business information retrieval, namely, computerised retrieval of market research, reports, articles, blogs, books and magazines in the field of Customer Management (CM) and Customer Relationship Management(CRM); computerised business information services; computerised business research;computerised compilation of customer indexes, namely, computerised compilation of customer indexes of market research, reports, articles, blogs, books, surveys and magazines in the field of Customer Management (CM) and Customer Relationship Management (CRM); computerised database management conducting of business appraisals; conducting of business feasibility studies; conducting of business research; conducting of internal business communication surveys; conducting of market research; conducting of marketing studies; conducting of productivity studies; business data analysis; database management; database services for business, namely, compilation and management of information from market research, reports, articles, blogs, books, surveys and magazines in the field of Customer Management (CM) and Customer Relationship Management (CRM) into computer databases; business data collection for others; data compilation for others; business data handling, namely, compilation and management of data from market research, reports, articles, blogs, books, surveys and magazines in the field of Customer Management (CM) and Customer Relationship Management (CRM);business data management; economic analysis for business purposes; economic forecasting; economic forecasting for business purposes; economic information services for business purposes; employment recruitment; evaluation of personnel requirements; evaluation of business opportunities; information services relating to advertising; information services relating to businesses; management assistance in business affairs; management of business for others; management of business projects for others; sales and marketing services; market analysis services; market assessment services; market forecasting; market reporting services; market research; market research data collection services; market research for advertising; market studies; market surveys; market survey analysis; marketing services; marketing analysis; marketing assistance; marketing forecasting; providing marketing information; marketing management advice; office management services for others, namely, consultancy and counseling in the field of Customer Management (CM) and Customer Relationship Management (CRM) provided via the internet or in person; personnel development personnel management personnel management assistance; personnel placement; personnel recruitment; personnel recruitment advertising; personnel resources management; personnel selection for others; planning of marketing strategies; planning services for advertising; preparation of commercial reports, namely, preparation of market research, reports, articles, blogs, books, surveys and magazines in the field of Customer Management (CM) and Customer Relationship Management (CRM); processing of business survey results; research services relating to business; research services relating to marketing; strategic business consultancy; strategic business planning; and advice, information or consultancy services in relation to any of the aforementioned services

Arranging and conducting of workshops in the field of Customer Management (CM) and Customer Relationship Management (CRM) provided via the internet or in person; providing courses of instruction, via the internet or in person, in the field of Customer Management (CM) and Customer Relationship Management (CRM); providing courses of training, via the internet or in person, in the field of Customer Management (CM) and Customer Relationship Management (CRM); training in the field of Customer Management (CM) and Customer Relationship Management (CRM) provided via the internet or in person; training consultancy in the field of Customer Management (CM) and Customer Relationship Management (CRM) provided via the internet or in person; arranging of courses of instruction in the field of Customer Management (CM) and Customer Relationship Management (CRM) provided via the internet or in person; business educational services, namely, providing, via the internet or in person, courses in the field of Customer Management (CM) and Customer Relationship Management (CRM); business training consultancy services; business training services;coaching in the field of Customer Management (CM) and Customer Relationship Management (CRM) provided via me internet or in person; commercial training services in the field of Customer Management (CM) and Customer Relationship Management (CRM) provided via the Internet or in person; conducting instructional courses in the field of Customer Management (CM) and Customer Relationship Management (CRM) provided via the internet or in person; conducting of business conferences; conducting of conventions, namely, business seminars, webinars, slidecasts, conferences and conventions; conducting of educational conferences in the field of Customer Management (CM) and Customer Relationship Management (CRM); conducting of educational courses in the field of Customer Management (CM) and Customer Relationship Management (CRM); conducting seminars in the field of Customer Management (CM) and Customer Relationship Management (CRM); conducting training seminars in the field of Customer Management (CM) and Customer Relationship Management (CRM); consultancy services relating to education; consultancy services relating to training; instruction services, namely, providing, via the internet or in person, courses and subject mailer in the field of Customer Management (CM) and Customer Relationship Management (CRM); organisation of training courses in the field of Customer Management (CM) and Customer Relationship Management (CRM); organisation of seminars in the field of Customer Management (CM)and Customer Relationship Management (CRM); and advice, information or consultancy services in relation to any of the aforementioned educational services

Installation, repair and maintenance of software; installation, repair and maintenance of middleware software; advisory services relating to computer software; computer software advisory services; computer software consultancy; computer software design; computer software development; computer software engineering; computer software programming services; computer support services, namely, troubleshooting of computer hardware, software and peripherals; computer support services, namely, troubleshooting of programming and software installation, repair and maintenance services; consultancy in the field of computer software; rental of computer software; computer system design; design of computer programs; design of computer software; design and development of computer software for others; development of computer programs; development of computer software; development of computer software application solutions; development of computer software systems; development of software systems for the processing of data; software creation; software engineering; updating of computer programs; updating of computer software; updating of computer software for computer system memory banks; upgrading of computer software; writing of computer programs; writing of computer software; information technology (IT) services, namely, consultancy regarding computer hardware, software and peripherals design and technical hardware and software; online provision of web-based applications, namely, providing non-downloadable software for database management in the field of Customer Management (CM) and Customer Relationship Management (CRM); online provision of web-based software, namely, providing non-downloadable software for database management in the field of Customer Management (CM) and Customer Relationship Management (CRM); surveying; quality control; and providing advice, information or consultancy services in relation to any of the aforementioned services