Computer hardware; computer software used for document management; computer software used for locating, retrieving and receiving text, electronic documents, graphics, and audio-visual information on enterprise-wide internal computer networks and local, wide-area, and global computer networks; computer software used for software development and web authoring; computer programs for use in resource allocation, scheduling, input/out control, data management, communications management, network management, diagnostic testing applications and assistance in the execution of other computer programs; computer software for use in electronic mail, data processing, personal information management, calendaring and scheduling, and accessing global information networks; computer software for use in controlling the operation and execution of programs and networks; computer software for use in connecting disparate computer systems, servers and storage devices; computer software for managing hardware, software, and processes that exist within an information technology environment, and instruction manuals sold as a unit therewith