Technical support services, namely, troubleshooting of computer hardware and software problems, monitoring of network systems, and providing back-up computer programs and facilities; services in the nature of providing non-downloadable online software for use in the integration of multiple databases and computer systems in the field of business management; services in the nature of providing non-downloadable online software for use in database management in the fields of the transaction processing, statistical analysis, and business reports; computer software consultation; development, design, and maintenance of computer software; computer programming; design, development, and implementation of online computer software systems; development of software for secure network operations; updating and maintenance of software and databases; installation, maintenance and updating of computer software; advisory services in the field of product development and quality improvement of software